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Getting code 9000 disconnects - please post your location and ISP here.

STAR WARS: The Old Republic > English > Customer Service
Getting code 9000 disconnects - please post your location and ISP here.
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Shortstahk's Avatar


Shortstahk
Old 03.04.2012 , 05:15 PM | #11
A friend of mine has been having this issue at his house with a different ISP and, obviously, a different router.

He's now sitting next to me, on his same laptop he uses at his house, but at my house, my ISP, my Router. I've never had this issue. Still aren't. He still is.

Can't be specific to router or ISP, so the information gathering you're doing isn't going to help troubleshoot if that's what you think the issue is. If it were the issue, I'd have been having the same issue on my desktop AND laptop I use to play the game.

Wangarangatang's Avatar


Wangarangatang
Old 03.04.2012 , 09:38 PM | #12
Cheney, WA, US
CenturyLink
Westell A90-750022

Valethar's Avatar


Valethar
Old 03.04.2012 , 10:02 PM | #13
Frequent disconnects since Friday, especially noticeable on Taris, which seems to be very unstable.

Country: USA (Washington State)
ISP: Comcast
Router: Linksys E4200 (Wired)
Server: The Harbinger

Would love to post the logs for you. Unfortunately, your forum software is too stupid to allow this. When I try to do so, I get the following error message:

Quote:
The following errors occurred with your submission:

1. You have included 22 images in your message. You are limited to using 20 images so please go back and correct the problem and then continue again.

Images include use of smilies, the BB code [img] tag and HTML <img> tags. The use of these is all subject to them being enabled by the administrator.
Want me to email them to you instead? The forum also barfs out a complaint when I try to post my DXDiag file, stating that it exceeds the character limit for the forums.

Forum fail FTL.
"Due to the massive loss of subscribers in our flagship title, we decided to cancel Blizzcon this year, because frankly, we don't think there's anyone left who would show up."

Atheldane's Avatar


Atheldane
Old 03.05.2012 , 03:04 AM | #14
This issue has gotten better or worse after each weekly patch. I hadn't had more than an occasional DC for a few weeks, and now I am DCing when I am questing or more frustratingly in a warzones trying to complete my daily quest on my three toons I am leveling.

It is not an ISP issue for everyone, why aren't you collecting computer information as well, obviously when you fix things for some you are breaking it for others from the experience I have handover the last two months. It gets worse or better after patches which indicates to me it's a client not an ISP issue(that plus the evidence I have played multiple MMO'S with the same setup and had no issues.

USA (Alexandria, VA)

ISP Cox.net

Apple Airport router

fitzgibbonmd's Avatar


fitzgibbonmd
Old 03.05.2012 , 04:14 AM | #15
same again - but weirdly enough the connection is stable in the evenings and when I am raiding??!!

but during the day it is up and down all the time.

Have posted multiple tickets, sent dxdiags and logs etc.

have powercycled router all the time - used both wired and wireless, flushed dns, ip address cache, tcpip stack and winsock all to no avail and NO change...

have also created firewall rules for ALL the numbered ports indicated by support and for all application-connected .exe's as indicated.

Server: Nightmare lands

ISP is Be Broadband

www.bethere.co.uk

location is Yorkshire, UK

PS - this is pants - as is sending me a mail telling my PC is not good enough to run the game - it has managed to do so since pre-launch so that is clearly rubbish, as is a response that points the finger at my graphics card (what has a VGA card got to do with ports and network IP gateways and connectivity???!!)

as a CC engineer, I am a LITTLE bit knowledgeable in the area of networks and server connectivity and the problem is with a throttled server gateway with poor burst failover or redundancy I would have thought.

PLEASE FIX THIS - it is MADDENING!!!!
'Boy you're about as much use as a c&&k-flavored lollipop!!'

Patches O'Hoolihan - Dodgeball (the movie)

Skil_Z's Avatar


Skil_Z
Old 03.05.2012 , 04:36 AM | #16
Router : Netgear N600
ISP : Bigpond
Server : Shadowtown ? (it's shadow something.. lol)
Australia

Can barely connect, when i do its never for more then 5 minute intervals.

Also tried to join the Asian servers as Im from Australia and couldn't even create a character before it disconnected.

Veovin's Avatar


Veovin
Old 03.05.2012 , 10:19 AM | #17
Location: Charleston WV

ISP: Suddenlink

Server: Hydian Way

Router: Netgear wreless

I encountered this problem for the first time last week, no settings on my router or network have been made by myself or my family. It was completely random.

Tracer route has been run

Her is my launcher logs:

Spoiler

kionosealwiree's Avatar


kionosealwiree
Old 03.05.2012 , 01:17 PM | #18
location:Eastern Usa
Isp:Time warner
Wired connection
server:Helm of Graush (But Happens on any server I try to play)

DxDiag

Spoiler

Kindajenin's Avatar


Kindajenin
Old 03.05.2012 , 01:38 PM | #19 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Skil_Z View Post
Router : Netgear N600
ISP : Bigpond
Server : Shadowtown ? (it's shadow something.. lol)
Australia

Can barely connect, when i do its never for more then 5 minute intervals.

Also tried to join the Asian servers as Im from Australia and couldn't even create a character before it disconnected.
Greetings Skil_Z,

Can you all do the following please?

When you are logged into SWTOR, press the Alt+Tab keys together.

One thing I must mention to you Skil_Zis that connection issues although similar can occur for many different reasons and I am trying to get you to localize the problem so we can find a solution for you.

Spoiler


Post the information on the forums if you can and include in spoiler tags. Can you also please remove your IP address from all information you post on the forums.

Thank you.
Kindajenin| BioWare Customer Service – Forum Support

Kindajenin's Avatar


Kindajenin
Old 03.05.2012 , 01:52 PM | #20 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Honiig View Post
Location : Western Canada
ISP: Shaw
Router: D-Link wireless router
Server: The Maw

I've been getting error 9000 since the day the game came out, happens during peak and non-peak times, happens when im the only one using the internet and when others are using it. I use wireless internet but was getting the error even when wired.

DxDiag

Spoiler



Client Logs
Spoiler
Greetings Honiig,

I would firstly advise you to upgrade your graphics drivers as they appear to be a small bit outdated.

Please read this helpful post on how to update your drivers.

Thank you.
Kindajenin| BioWare Customer Service – Forum Support
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