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Origin Pre-order cancel

pilot_tofly's Avatar


pilot_tofly
12.15.2011 , 11:47 AM | #1
If you have received an email saying Origin has cancelled your pre-order, you NEED to call them today. Apparently they had some issues with fraud and some of their customers' pre-orders got cancelled. They told me that it was good that I called and they got me back on the list. Your EGA code is not affected, but you won't get a game code on the 20th if you ordered the Digital Standard/Deluxe download version.

Their support number is 1-855-674-4461 (for the U.S.)

The wait was literally 2 minutes for me, so you won't be waiting that long. The guy I talked to was very friendly and understanding and they have to email your information to their supervisor to get you back on their list (just your name, email, phone number, order number).

They also told me that you will not be charged any extra money, but that the original preorder charge and the game charge itself will stand as is.

pilot_tofly's Avatar


pilot_tofly
12.15.2011 , 12:22 PM | #2
bump so people are aware