Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

swtor.exe application error 0xc0150002

STAR WARS: The Old Republic > English > Customer Service
swtor.exe application error 0xc0150002
First BioWare Post First BioWare Post

YagamiJase's Avatar


YagamiJase
12.15.2011 , 09:55 AM | #1
I am having trouble resolving this issue. Can any one please help?

YagamiJase's Avatar


YagamiJase
12.15.2011 , 10:00 AM | #2
/bump

Xaryell's Avatar


Xaryell
12.15.2011 , 10:14 AM | #3 Click here to go to the next staff post in this thread. Next  
Greetings,

The most common solution to this issue is making sure everything is up to date. Please ensure that you have checked the following:
  • Check that your Graphics card has the most recent drivers installed. For instructions on how to update your Graphics card drivers please see here.

  • You should make sure that you have the latest version of DirectX installed on your system. For further details please check here

  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
Please also ensure that your computer meets the minimum specifications required to run the game.

If you are still encountering this issue after checking all of the above, please contact Customer Support. Please include a DXDiag of your system, your most recent client logs and a description of the exact error encountered.

Xaryell | BioWare Customer Service – Forum Support

YagamiJase's Avatar


YagamiJase
12.15.2011 , 10:22 AM | #4
Quote: Originally Posted by S1-W7 View Post
Greetings,

The most common solution to this issue is making sure everything is up to date. Please ensure that you have checked the following:
  • Check that your Graphics card has the most recent drivers installed. For instructions on how to update your Graphics card drivers please see here.

  • You should make sure that you have the latest version of DirectX installed on your system. For further details please check here

  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features.
Please also ensure that your computer meets the minimum specifications required to run the game.

If you are still encountering this issue after checking all of the above, please contact Customer Support. Please include a DXDiag of your system, your most recent client logs and a description of the exact error encountered.
I have tried all those things and it still does not work.

YagamiJase's Avatar


YagamiJase
12.15.2011 , 10:35 AM | #5
/bump

Antrican's Avatar


Antrican
12.15.2011 , 10:44 AM | #6 This is the last staff post in this thread.  
Greetings YagamiJase

If none of the troubleshooting steps have helped you to solved your issue, please contact Customer Support. Also include a DXDiag of your system, your most recent client logs and a description of the exact error encountered.

To get your DXDiag report, follow these instructions:
  • Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it)
  • Type in ‘DxDiag’ and press ‘OK’.
  • This will open the DirectX Diagnostic Tool box.
  • At the bottom of the box is a ‘Save All information’ button. Press it.
  • This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
  • Save this to your desktop.
  • Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
  • Paste that information at the bottom of your post. Please use code or spoiler tags. If you don’t use these then your DXDiag will fill up the page making it hard to navigate your thread
.
You can find your launcher log here:
  • 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
  • 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
Example file name: launcher_20111122.Log

Thank your for your patience !

Antrican | BioWare Customer Service – Forum Support