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Cannot start the game, subscripton problems (hard copy)

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Cannot start the game, subscripton problems (hard copy)

zilartthebrave's Avatar

12.15.2011 , 03:40 AM | #1
As the topic says, I cannot start the game, even though acording to the accountmanagement page evreything is correctly done.

I have followed the steps on the accountpage but I still get a 'no active-subscription' thingy when I try to log in. But when I go online to my accountpage there is an active subscription to my creditcard.

*I did buy the hard copy. Picked it up this morning as advertised here in Sweden that you should be able to play from 15/12-12.

Anyone else having this problem?

Best regards,


GrolschUK's Avatar

12.15.2011 , 04:06 AM | #2
To play in the Early Game Access you need to have registered a Pre-Order code sometime in the last 6 months.

Depending on when you registered your pre-order will determin when you can log in, I think the next batch will be around Early September dates.
You will get an email when it is your turn

The 'Retail Product Key' that you got with your Game CDs will allow you to play from the 20th.

zilartthebrave's Avatar

12.15.2011 , 04:16 AM | #3
Hmm, then I recived missleading information from the Gamestop here in Malmö... Thanks for the heads up!