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Customer Care at 1-855-467-9867 hung up on me after 3+ hours!

STAR WARS: The Old Republic > English > Customer Service
Customer Care at 1-855-467-9867 hung up on me after 3+ hours!

BoydofZINJ's Avatar


BoydofZINJ
12.15.2011 , 03:03 AM | #1
You heard me, I have been on the phone... listening to ... (*^#@$ music... and it hangs up after 3+ hours....

3+ hours of waiting....

Macepwnspalpy's Avatar


Macepwnspalpy
12.15.2011 , 03:07 AM | #2
Quote: Originally Posted by BoydofZINJ View Post
You heard me, I have been on the phone... listening to ... (*^#@$ music... and it hangs up after 3+ hours....

3+ hours of waiting....

Er While im sorry for you...Why would you wait for 3...hours?
Dude hang up and try again 10 mins later
R.I.P The Orange Pixel God Of Death
Master Beta Tester And Early Player A True V.I.P, "Problem" Normal V.I.P.S?

Azral's Avatar


Azral
12.15.2011 , 03:09 AM | #3
Been waiting for 2 hours and 20 min now bro
This game will do to the MMO genre what the dreadnought did to navel combat.
Boy was i wrong....

CE VIP MEMBER

Azral's Avatar


Azral
12.15.2011 , 03:11 AM | #4
Your call is important to them though =P
This game will do to the MMO genre what the dreadnought did to navel combat.
Boy was i wrong....

CE VIP MEMBER

Halden's Avatar


Halden
12.15.2011 , 03:11 AM | #5
Quote: Originally Posted by Azral View Post
Been waiting for 2 hours and 20 min now bro
For what?

The customer care line isn't 24 hours. It's like 6am-8pm PST according to origin's website.

Azral's Avatar


Azral
12.15.2011 , 03:15 AM | #6
Quote: Originally Posted by Halden View Post
For what?

The customer care line isn't 24 hours. It's like 6am-8pm PST according to origin's website.
The International line, is the one im queuing for
This game will do to the MMO genre what the dreadnought did to navel combat.
Boy was i wrong....

CE VIP MEMBER

BoydofZINJ's Avatar


BoydofZINJ
12.15.2011 , 03:16 AM | #7
Quote: Originally Posted by Halden View Post
For what?

The customer care line isn't 24 hours. It's like 6am-8pm PST according to origin's website.


Welcome to Star Wars™: The Old Republic™ Customer Service!


Our Customer Service droids are programmed and ready to assist 24 hours a day, 7 days a week. If you have been unable to find an answer to your inquiry through our Help Center, please contact us directly using one of the options listed below.



Contact Us By Phone





For help with account issues, technical support, or if you require further assistance with Star Wars™: The Old Republic™, you can contact us via the following toll-free phone numbers:

•USA: 1-855-GO-SWTOR (1-855-467-9867)
•UK, Germany, France: +800 0246 9273 (+8000 BIOWARE)
For calls originating from countries not listed above, please call the following number: +442035642555 *

* Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call. Customer support will be provided in English, French, and German only.

*************************
This is from the website... no where does it limit on what time the phone numbers stop.... besides... if they are not there... why have a queue? Normally we should get the "call back later" option...

http://www.swtor.com/support/form

Qualified's Avatar


Qualified
12.15.2011 , 05:06 AM | #8
Pro-Tip - Call the American number using Skype, It's free and won't cost you a thing - and you can leave it playing in the background whilst watching movies =)

sallycinamon's Avatar


sallycinamon
12.15.2011 , 05:14 AM | #9
been on hold for an agent now for 1 hour 30 mins so far, but their call is important to them!!!!!!!!!!!!

this is seriously taking the piss!!!!!!!!!!!!!!!

vandroya's Avatar


vandroya
12.15.2011 , 05:20 AM | #10
If it's SQA you might be able to solve it yourself by making a new account, and hoping that your computer remember what you typed in when you are asked to enter your new SQA.