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Pre-ordered July 21 - wha happen?

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Pre-ordered July 21 - wha happen?
 
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Cerimon's Avatar


Cerimon
12.14.2011 , 10:29 PM | #31 This is the last staff post in this thread.  
Greetings All,

Please see this updated sticky in relation to this issue.

We apologize for any confusion caused and thank you for Pre-Ordering Star Wars™: The Old Republic™

Cerimon | BioWare Customer Service - Forum Support

Ruei's Avatar


Ruei
12.14.2011 , 10:36 PM | #32
Quote: Originally Posted by richardya View Post
Um, if the codes are generated sequentially by date it's pretty simple.
As an example my code would have been XXXX-XXXX-XXXX-0721-07:32
0721-0732 means I ordered on July 21 at 7:32

Then they let you in based on your number. Its like boarding an airplane
... That's a pretty big "If" though. Just as likely that they printed out all of them at once. Or maybe had only a couple of batches. And if that's the case, there's no real way of knowing other than when they were redeemed. Remember, they're dealing with both digital AND retail copies here.

I'm not trying to be a dick here, I'm just saying that having people redeem random codes for access isn't exactly a new thing.

Have they made it more convoluted than needed? Absolutely. Do they need to work on their communication? Yep, totally. Should they have anticipated that giving people preorder codes wouldn't in and of itself prompt them to attach it to their accounts? Probably not. Especially when these forums have been abuzz with discussions about preorder codes pretty much since they existed.