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FIX for "The username, password, or security key you've entered is incorrect."

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
FIX for "The username, password, or security key you've entered is incorrect."
 

WonderLlama-Con's Avatar


WonderLlama-Con
01.29.2012 , 10:47 AM | #1
I've been getting this issue for several days now. I *KNEW* the username and password I was entering were correct, because I can log into the website at will. Customer service actually REMOVED the security key from my account so I know that was not the issue.
I spent SEVERAL hours on the phone with customer service to no avail.
But a fellow player in another thread showed me the light of how to workaround this issue.
I will quote this player directly here.

Quote: Originally Posted by simuchimu View Post
I had the same problem, same error in log.
Managed to get it working by deleting the "launcher.settings" file in SWTOR folder.
I also ran the FixLauncher, not sure that it was needed though.
Hope this helps.
Make sure you delete the file AND run a FixLauncher.
You may have to do this every time you want to log in again.
But this is a much better work around than having to uninstall and reinstall every time.


Just proves that if your having a technical issue, trolling the CS forum until you are somebody else comes up with a solution can be as productive as waiting for CS to find your ticket in the pile.
"One who, fully prepared, awaits the unprepared will be victorious." - Sun Tzu
Ralphicus Wonderllama-con Legion Of Coruscant

WonderLlama-Con's Avatar


WonderLlama-Con
01.29.2012 , 10:52 AM | #2
Forum Moderators, please be aware that I will shamelessly bump this post in an effort to help others who may be experiencing the same issues.
"One who, fully prepared, awaits the unprepared will be victorious." - Sun Tzu
Ralphicus Wonderllama-con Legion Of Coruscant

WonderLlama-Con's Avatar


WonderLlama-Con
01.29.2012 , 11:17 AM | #3
Bumping for posterity.
"One who, fully prepared, awaits the unprepared will be victorious." - Sun Tzu
Ralphicus Wonderllama-con Legion Of Coruscant

renegadeimp's Avatar


renegadeimp
01.29.2012 , 11:33 AM | #4
Dont bump it every 30 mins. Leave it for a few hours or link to it in threads where people have the issue. Bumping the post without any substance is frowned up on by the mods.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.

_earl's Avatar


_earl
01.29.2012 , 11:34 AM | #5
Bump all the posts!!!

"Heroes never die, they just reload" - Rambo
= = = = = = = = = = = = =

WonderLlama-Con's Avatar


WonderLlama-Con
01.29.2012 , 11:53 AM | #6
Quote: Originally Posted by renegadeimp View Post
Dont bump it every 30 mins. Leave it for a few hours or link to it in threads where people have the issue. Bumping the post without any substance is frowned up on by the mods.
ok.
Just want to try and help anyone else who may have this problem.
I guess they could just do a forum search now that that works again tho.

Also, if you wouldn't mind renegadeimp, would it be okay if you posted this bug workaround in your ultimate bug list? I think that is a very good resource for players that you maintain, and I wouldn't feel the need to keep this bumped as much. If I can assist u in anyway setting that up please PM me or respond in this thread.
"One who, fully prepared, awaits the unprepared will be victorious." - Sun Tzu
Ralphicus Wonderllama-con Legion Of Coruscant

renegadeimp's Avatar


renegadeimp
01.29.2012 , 11:57 AM | #7
Quote: Originally Posted by WonderLlama-Con View Post
ok.
Just want to try and help anyone else who may have this problem.
I guess they could just do a forum search now that that works again tho.

Also, if you wouldn't mind renegadeimp, would it be okay if you posted this bug workaround in your ultimate bug list? I think that is a very good resource for players that you maintain, and I wouldn't feel the need to keep this bumped as much. If I can assist u in anyway setting that up please PM me or respond in this thread.
Throw it in the thread. I keep meaning to update it, but tonights the only time im going to have the time to sit down and be able to update it.
Streamline - A guide to speeding up low - mid range Computer systems.
Latency Thread - Latency issue gathering thread..
Have a tech issue you need help with? You can nomally find me on the Customer Support forum.

WonderLlama-Con's Avatar


WonderLlama-Con
01.29.2012 , 11:59 AM | #8
Quote: Originally Posted by renegadeimp View Post
Throw it in the thread. I keep meaning to update it, but tonights the only time im going to have the time to sit down and be able to update it.
I threw a quote in there.
And thank you again for all your attempts to help my ignorant self.
"One who, fully prepared, awaits the unprepared will be victorious." - Sun Tzu
Ralphicus Wonderllama-con Legion Of Coruscant