4h. downtime... a SATURDAY???

It was an emergency downtime and they obviously do care about the customer....Patching means they care...Patching means they're trying to fix things....but I forgot that in Europe fixing things means that you're getting into MY Business, messing up MY time, and not letting ME have MY fun, damn all the OTHERS who are having issues. They aren't important...only ME and MY enjoyment.

Except it WASNT an emergency. They announced it 6 hours before starting it - coincidentally that was 6 hours before the usual 8am (GMT) maintenance time.

If it had been an EMERGENCY then they should have taken the game down immediately and applied the patch straight away.

No chance of them doing that at 8pm in the USA is there....

That's it for me Im off.

CRITICAL UPDATES are applied IMMEDIATELY, way to convenient that they constantly fall on EURO peak times and US quite times....... waaaaaaaaayyyyyyyyyy to convenient.

The only way to deal with this is to split the USA and the EU.

Different forums. Different maintenance times to suit those player.

American people and the EU clash like bricks.

No point arguing with a logical American. You're clearly wrong. Your logic is clearly not right.

I still vote for a split from USA. Give the EU our own website, team and forums and let the Americans have their own.

Or put these mysterious NA favoured downtimes at 3PM CST until 7PM.

Stephen reid twittered that there would be server downtime 8 hours before there was. They waited for US off peak.

What I find funny about all this is everyone who is playing agreed to the terms of service, and they are quite detailed in terms of server down time.

So, the people who are complaining, either didn't read it, or did, and are conveniently forgetting the ToS because it gets in the way of their oh-so-righteous consumer raaaaaeg!!11oneeleventyone?

If you order pie, agree to ordering pie, and then when the waitress brings it out you complain that you didn't want pie... well, frankly you're an idiot.

From a consumer perspective, Bioware do not have to return your money because you agreed to server downtimes at any time. And I hardly think that the occasional patch or downtime constitutes a failure on Bioware's part to deliver what they promised.

Just because you had faulty expectations on signing up, does not mean that it's Bioware's fault. They made you no promises, and it's not bad customer service.

Sure, it's not ideal, but it is hardly poor customer service to pull the servers down for patching or fixing serious bugs. And to those who say that they shouldn't have been pulled down to fix a problem that only affected a few people... do you have any stats as to how many people were actually affected?

If you cant sacrifice a little bit of time to allow Bioware to fix the game for people who were unlucky enough to have it, then you are all very selfish, entitled people, and the community will not miss you when you ragequit.

And with this, I am done. There is no sense arguing with fools.

Really guys? I wouldn't give a **** if they patched during peak hours in US. I would just go pork my girlfriend or play something else. Anything but come here and whine, when I know very well Bioware was doing their best to avoid maintenance times that overlap with the play time of the majority of players.

Because there are PEOPLE that work for the company. The computer doesn't just shut it down and do it automatically. They have to CALL IN the people who work on the systems...They have to make sure they ALL can make it on a day they wouldn't normally be doing this, and they have to make sure the patch is ready...There's logistics here you are ignoring but it must be nice to live in a world that doesn't require labor and manpower to get things done. To not understand that there are people working on the game and that they deserve a decent timeframe too.

I really wouldn't want that... I have a character on a US server in a forum buddy's guild. Plus there are some really great US posters on the boards, I wouldn't want to stop seeing their contributions...

The EU maintenance times don't bother me as I'm usually at work at those times. And even if I'm not, I'll do something different. Though I'll admit, it can be annoying, hehe