4h. downtime... a SATURDAY???

I love how most people who say "go read a book", "go wash the car" are trolling around on these forums. Why don't you take a piece of your own advice for once?

The problem isn't that BW are patching, the problem is that BW are patching at the wrong time again for a MAJORITY of it's subscribers. Those of you who are delusional to think the US based players are the majority, you seriously need to get a map of the rest of the world kido's and see that that Europe, Australia and Russia are out there.

If BW rotated their down-time, then there wouldn't be much to complain about would there?

Believe it.

Was it really that critical that they do it now and not wait till Tuesday? I mean they have a big fat 8 hours maintenance window to do it

Can't they split the maintenance window to effect different time zones more appropriately?

If you're happy, then great but others aren't and BW need to take note.

I agree 100%.

no they do not unless it is emergancy ... smart mmo COmpanies and management know much better than to plan downtime for an MMO on a weekend during its busiest playdays of the week

just a plain dumb decison and not sure why you feel a need to defend it unless you work for bioware

First of all your math is off. Peak times are 6 hours monday-friday and 12 hours saturday-sunday (checked). This means it's not 168 hours/week, it's just 54. Assuming there are 4 weeks a month you get 216 hours. Just mentioning, it's sorta offtopic. It's over 30 cents. Now multiply it by 1 million subs and by 2, because they usually take 10 hours from peak times for the EU players a week due to prolonged maintenances and/or emergency maintenances. 60 cents * 1.000.000 = 600.000 EUR/month or 7.2 mil EUR/year. Here's the real number. Souns more important than the 20 cents you mentioned?

I'm not guaranteed the service will be up, but I'm guaranteed they'll do everything in their power to keep it up. Even if it's not in their licence agreement. It's in the EU regulations they need to adhere to. They can't take my money and then bring the service down without compensation. If they continue to operate like this they will finally get fined by the EU. Just like Microsoft, which did the same mistake.

I know, how necessary that update was. I can see the patchnotes and I can see, what they fixed. Most of these updates were not critical, not even above medium importance. Even if there was one or two critical fixes they should have been implemented immediately, without waiting for the US customers to go to sleep (bear in mind, that the patching was done in normal maintenance hours). Not only this - only those fixes should be implemented. It would take way less time. They could leave the rest of the unrelated updates for the tuesday maintenance. And don't start about how the fixes are connected. They're not. Disconnecting is nowhere near around quest bugs.

Regards,
Kalantris

I'm utterly perplexed as to why they can't follow WOW's lead and have different maintenance times for the US/EU. I know they have offices in England so geography isn't an issue.

It really stinks of a amateurishness, updates should be applied in the early hours of the morning when most people are sleeping, this seems to be the case for the US but conversely the EU gets treated appallingly.

And on a Saturday? Unacceptable.

SWTOR is an absolutely fantastic game, I genuinely think it's the best MMO I've played and I am loving it. But Bioware are going to annoy subscribers if they keep this up, and because I'm a fan of the game I really don't want this to happen, the game deserves to be incredibly successful but these situations seem to be happening far too much at present.

Sort it out, Bioware!

Yeah I work for Bioware lol. Reading your comments you work for Runescape to understand so little.

A free day when the servers were down for a few hours? I understand the frustration, believe me I do. I couldn't freaking play either - I work late nights in the US so this effected me as well. Each time the servers have gone down late (here) it's effected me.

I suggest that you guys start reading before you hit "I AGREE" to anything. It explicitly states that you do not have a guarantee the servers will be up and running when you want, where you want. That's standard MMO policy. If you don't like that kind of policy, I don't think MMO gaming is for you then. This isn't a "US vs. EU" argument as much as this post is making it out to be. It's about the fact that you are complaining about something you consistently agree to. If you've ever watched South Park - think of the centIpad.

Its a saturday...

what the hell did that maintenance do? my FPS is once again ruined. totally unplayable.
last patch fixed it a bit.. now, it's as horrible as it was.