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Information Request: Network Latency Issues

STAR WARS: The Old Republic > English > Customer Service
Information Request: Network Latency Issues
First BioWare Post First BioWare Post

JamesBaldwin's Avatar


JamesBaldwin
01.26.2012 , 05:52 PM | #11 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by BoneEater View Post
Code:
Routenverfolgung zu 159.153.72.252 über maximal 30 Abschnitte

  1     *        *        *     Zeitüberschreitung der Anforderung.
  2     *        *        *     Zeitüberschreitung der Anforderung.
  3     *        *        *     Zeitüberschreitung der Anforderung.
  4     *        *        *     Zeitüberschreitung der Anforderung.
  5     *        *        *     Zeitüberschreitung der Anforderung.
  6     *        *        *     Zeitüberschreitung der Anforderung.
  7     *        *        *     Zeitüberschreitung der Anforderung.
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9     *        *     User-PC [**********]  meldet: Zielhost nicht erreichbar.
Yeah, pretty damn weird, dunno if that is even helping or if it was just some random launcher problem, but I had to do exactly the same thing as if the game kicked me out due to the insane latency spikes. I had to reconnect my internet connection even though it showed me I was connected perfectly fine. Don't ask me why
This definitely looks like a local network problem. I would have expect you to see, at the very least, a connection for your in home router and default gateway for your ISP.

For everyone else whose posted so far, thanks! Make sure to post both a normal (if available) and problem traceroute. I've started doing some checking into some of the routes for issues but will need more data points from more players (hopefully following a similar route) to firmly identify the issue.

A few of you are showing latency just due to the sheer distance to the server you're playing on. EU players on a West Coast server are rarely going to see latency less than 150ms (and I'm probably being generous with that RTT as it is). I don't suggest playing on a different server and the game should be playable at those ping times (the Aussies playing on the West Coast servers have similar ping times) however you are opening yourself to be impacted by a larger number of variables.

I highly suggest, if possible (and I know it always isn't, looking at you Oz), that you try not to cross an ocean to hit a server.

SWTOR-GR's Avatar


SWTOR-GR
01.26.2012 , 05:53 PM | #12
Country : Greece
Timezone : GMT +2
City : Athens
ISP : Forthnet Hellas

Network Problems : 17:00 ~ 21:00 . lag spikes . not every day but most of the days .also unplayables warzones even in the lower settings .

Code:
C:\Windows\system32>tracert  159.153.72.252

Tracing route to 159.153.72.252 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     8 ms     9 ms    13 ms  core-ath-08-Po1.forthnet.gr [212.251.60.62]
  4    14 ms    15 ms    15 ms  core-kln-12Te0-4-0-9.forthnet.gr [213.16.247.141
]
  5    56 ms    56 ms    56 ms  xe-1-0-0.atene6.ate.seabone.net [213.144.178.245
]
  6    56 ms    59 ms    56 ms  ge12-0-0.milano14.mil.seabone.net [195.22.205.22
5]
  7    55 ms    55 ms    59 ms  cable-wireless.milano14.mil.seabone.net [195.22.
208.110]
  8    84 ms    85 ms    87 ms  xe-10-0-0-xcr1.fra.cw.net [195.2.10.181]
  9    88 ms    84 ms   109 ms  xe-3-3-0-xcr1.amd.cw.net [195.2.25.173]
 10    91 ms    91 ms    86 ms  xe-0-0-0-xcr1.lsw.cw.net [195.2.25.97]
 11    92 ms    74 ms    88 ms  xe-5-1-0-xcr1.lnd.cw.net [195.2.25.133]
 12    84 ms    85 ms    85 ms  xe-0-0-0-xcr1.duc.cw.net [195.2.21.242]
 13    88 ms    86 ms    85 ms  bioware-gw1.duc.cw.net [195.2.27.86]
 14    81 ms    87 ms    87 ms  159.153.72.53
 15    90 ms    89 ms    85 ms  159.153.72.252

Trace complete.

C:\Windows\system32>

and the mtr tool

Code:
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 |   50 |   50 |    1 |    2 |   14 |    6 |

|                   No response from host -  100 |   10 |    0 |    0 |    0 |    0 |    0 |

|             core-ath-08-Po1.forthnet.gr -    0 |   50 |   50 |   10 |   21 |   52 |   19 |

|        core-kln-12Te0-4-0-9.forthnet.gr -    0 |   50 |   50 |   15 |   26 |   85 |   23 |

|         xe-1-0-0.atene6.ate.seabone.net -    0 |   50 |   50 |   52 |   60 |   91 |   57 |

|       ge12-0-0.milano14.mil.seabone.net -    0 |   50 |   50 |   59 |   65 |  141 |   62 |

| cable-wireless.milano14.mil.seabone.net -    0 |   50 |   50 |   60 |   71 |   94 |   64 |

|               xe-10-0-0-xcr1.fra.cw.net -    0 |   50 |   50 |   88 |  101 |  154 |   88 |

|                xe-3-3-0-xcr1.amd.cw.net -    0 |   50 |   50 |   86 |   97 |  126 |   95 |

|                xe-0-0-0-xcr1.lsw.cw.net -    0 |   50 |   50 |   89 |   99 |  167 |   94 |

|                xe-5-1-0-xcr1.lnd.cw.net -    0 |   50 |   50 |   74 |   84 |  112 |   77 |

|                xe-0-0-0-xcr1.duc.cw.net -    0 |   50 |   50 |   90 |  100 |  160 |   95 |

|                  bioware-gw1.duc.cw.net -    0 |   50 |   50 |   86 |   92 |  118 |   88 |

|                           159.153.72.53 -    0 |   50 |   50 |   83 |   93 |  150 |   86 |

|                          159.153.72.252 -    0 |   50 |   50 |   89 |   96 |  111 |   90 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

This cw.net ruins my game ... Someone to ban them please
Swtor Greece
▀ị▀ịị≡▀ị▀▐|▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓)

JamesBaldwin's Avatar


JamesBaldwin
01.26.2012 , 05:59 PM | #13 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by NCPest View Post
Ping statistics for 159.153.92.28:
Packets: Sent = 831, Received = 783, Lost = 48
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 102ms, Average = 34ms
This packet loss is terrible but your latency looks very good. When you're having these problems, are you seeing packet loss to any other locations or sites? A good way to check is to open several command shells and ping to various locations en route to our network. For instance, in one window ping your in home router, then your ISP default gateway, then our IP address. You shouldn't be seeing any packet loss to your network.

A tool that does this for you, but without all the hassle is WinMTR (available on sourceforge.net).

darthinfimus's Avatar


darthinfimus
01.26.2012 , 06:12 PM | #14
Space Slug, 7:12 P.M. EST
Network Problems starting after 12PM EST untill Midnight EST 130 MS is normal i spike to about 18,000 MS during the above time. i made this tracert just after a lag spike that lasted long enough to DC me.

C:\Users\Sean>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Sean-PC ****
2 7 ms 7 ms 8 ms 73.219.244.1
3 7 ms 8 ms 7 ms te-8-2-ur02.concord.nh.boston.comcast.net [68.85
.161.173]
4 7 ms 7 ms 7 ms po-22-ur02.manchester.nh.boston.comcast.net [68.
87.145.77]
5 11 ms 10 ms 10 ms be-66-ar01.woburn.ma.boston.comcast.net [68.85.6
9.169]
6 11 ms 11 ms 20 ms pos-0-1-0-0-ar01.needham.ma.boston.comcast.net [
68.85.162.145]
7 23 ms 23 ms 19 ms pos-3-11-0-0-cr01.newyork.ny.ibone.comcast.net [
68.86.93.53]
8 19 ms 18 ms 18 ms pos-1-4-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.194]
9 17 ms 19 ms 39 ms xe-2-0-0.er2.lga5.us.above.net [64.125.12.209]
10 18 ms 18 ms 18 ms xe-1-1-0.cr2.lga5.us.above.net [64.125.26.165]
11 43 ms 43 ms 43 ms xe-2-3-0.cr2.ord2.us.above.net [64.125.24.30]
12 106 ms 106 ms 106 ms xe-0-2-0.cr2.sjc2.us.above.net [64.125.26.141]
13 107 ms 127 ms 106 ms xe-0-0-0.cr1.sjc2.us.above.net [64.125.30.125]
14 107 ms 107 ms 106 ms 64.125.28.17.available.above.net [64.125.28.17]

15 107 ms 107 ms 106 ms 209.66.92.106.t00673-04.above.net [209.66.92.106
]
16 105 ms 107 ms 105 ms 159.153.68.252

Trace Complete

Scotland's Avatar


Scotland
01.26.2012 , 06:49 PM | #15
Quote: Originally Posted by Scotland View Post
Timezone GMT

Current Time: 21:30

Experience lag between 18:00-04:00 GMT

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 80 ms 99 ms 99 ms ***
2 25 ms 23 ms 24 ms host-92-2-16-1.as43234.net [92.2.16.1]
3 35 ms 35 ms 35 ms host-92-31-247-83.as13285.net [92.31.247.83]
4 34 ms 35 ms 35 ms host-92-31-247-82.as13285.net [92.31.247.82]
5 37 ms 44 ms 35 ms xe-10-3-0-scr001.log.as13285.net [78.144.2.135]
6 39 ms 38 ms 38 ms Opal-ge-2.2.0.mpr1.lhr2.above.net [213.161.78.209]
7 111 ms 112 ms 110 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57]
8 111 ms 111 ms 110 ms xe-1-3-0.cr1.dca2.us.above.net [64.125.29.21]
9 138 ms 138 ms 137 ms xe-0-2-0.cr1.iah1.us.above.net [64.125.25.114]
10 191 ms 187 ms 186 ms xe-1-3-0.cr1.lax112.us.above.net [64.125.26.122]
11 218 ms 178 ms 177 ms xe-0-2-0.cr1.sjc2.us.above.net [64.125.26.26]
12 179 ms 178 ms 219 ms 64.125.28.17.available.above.net [64.125.28.17]
13 178 ms 178 ms 177 ms 209.66.92.106.t00673-04.above.net [209.66.92.106]
14 178 ms 179 ms 179 ms 159.153.68.252

Trace complete.
i dont know much about networking

bu this here
1 80 ms 99 ms 99 ms ***
was buggin me so i did it just to my router and i got this


1 15 ms 1 ms 1 ms ***

Trace complete.

so why the big increase when everyone esle seems to be 1ms

thanks in advance.!

DarthVerox's Avatar


DarthVerox
01.26.2012 , 07:31 PM | #16
Time Zone: central
Time of test: 7:29 pm
Lag occur mostly during 5pm-1am

Tracing route to 159.153.92.28 over a maximum of 30 hops

1 1 ms <1 ms <1 ms ***
2 * * * Request timed out.
3 8 ms 9 ms 8 ms 192.168.21.85
4 24 ms 26 ms 29 ms 192.168.100.50
5 37 ms 86 ms 41 ms 192.168.101.53
6 199 ms 203 ms 201 ms xe-10-3-1.edge9.Dallas1.Level3.net [4.28.153.45]

7 152 ms 160 ms 191 ms ae-2-70.edge2.Dallas3.Level3.net [4.69.145.76]
8 182 ms 164 ms 164 ms MCI-level3-ae.dallas3.level3.net [4.68.62.34]
9 153 ms 154 ms 176 ms 0.ae2.XL4.DFW7.ALTER.NET [152.63.97.61]
10 207 ms 211 ms 185 ms 0.ge-5-0-0.XT2.DCA5.ALTER.NET [152.63.40.42]
11 284 ms 227 ms 233 ms TenGigE0-7-0-0.GW5.DCA5.ALTER.NET [152.63.37.114
]
12 220 ms 226 ms 232 ms dft-gw.customer.alter.net [152.179.164.162]
13 224 ms 234 ms 238 ms 159.153.92.28

Trace complete.

EquitesInvicta's Avatar


EquitesInvicta
01.26.2012 , 07:56 PM | #17
UTC -04:00
Eastern Canada
Shadow Hand
Disconnected continuously between 2115-2145

Code:
Tracing route to 159.153.92.28 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1]
  2     7 ms     8 ms     6 ms  7.44.140.1
  3    10 ms    11 ms    16 ms  67.231.221.45
  4    34 ms    31 ms    31 ms  so-4-1-2.gw02.ym.phub.net.cable.rogers.com [66.1
85.82.81]
  5    32 ms    31 ms    36 ms  69.63.251.249
  6    45 ms   101 ms    45 ms  69.63.253.137
  7    49 ms    45 ms    51 ms  xe-0-1-0.er2.iad10.us.above.net [64.124.196.213]

  8    43 ms    50 ms    45 ms  64.125.199.190.t00673-02.above.net [64.125.199.1
90]
  9    44 ms    44 ms    43 ms  159.153.92.86
 10     *        *        *     Request timed out.
 11    43 ms    44 ms    45 ms  159.153.92.28

Trace complete.

Sunsoar's Avatar


Sunsoar
01.26.2012 , 08:27 PM | #18
Today at 710pm on Cox Network in AZ to westcoast server.

Code:
tracert 156.153.68.252

Tracing route to 156.153.68.252 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  ***
  2     7 ms     7 ms    12 ms  10.148.0.1
  3    10 ms    11 ms    17 ms  68.2.8.77
  4    12 ms    10 ms    10 ms  70.169.75.86
  5     9 ms    11 ms     9 ms  mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
  6    23 ms    24 ms    23 ms  langbprj02-ae2.rd.la.cox.net [68.1.1.19]
  7    23 ms    22 ms    22 ms  ethernet10-2.csr1.lax2.gblx.net [67.17.195.29]
  8    30 ms    31 ms    44 ms  sl-st21-la-4-0-0.sprintlink.net [144.232.18.197]

  9    35 ms    35 ms    32 ms  sl-crs1-ana-0-4-0-3.sprintlink.net [144.232.20.2
07]
 10    55 ms    46 ms    48 ms  sl-crs1-ria-0-1-5-0.sprintlink.net [144.232.19.1
99]
 11    53 ms    52 ms    56 ms  sl-crs1-fw-0-3-3-0.sprintlink.net [144.232.18.39
]
 12    42 ms    43 ms    50 ms  sl-gw39-fw-0-0-0.sprintlink.net [144.232.0.20]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I have network issues with latency jumps and connection drops just for TOR only during evening times and eary noon times too. Internet connection does not drop during this period.


Edit: At 9pm I am still having intermittent latency spikes while my network connection is 100% stable. I can tab out and surf the web, watch 1080p vid shut it off, tab back in and still have that little red X chilling where my perfect bars should be.
Without me, it's just aweso.
i7 950 @ 4.0ghz, ASUS X58 Saber mobo, 12gb RAM@1866mhz, 6970 LIGHTNING, 120GB SSD, 1TB HDD, BWU Keyboard, Razer Mamba, PC350s, XFX XXX 750w PSU.
This game desperately needs some sandbox elements. Repetitive grinding is not fun.

Tevax's Avatar


Tevax
01.26.2012 , 09:19 PM | #19
lagspikes and 9000 errors consistently everyday,


Tracing route to 159.153.92.28 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192.168.2.254
2 127 ms 87 ms 95 ms 64.sub-66-174-168.myvzw.com [66.174.168.64]
3 * * * Request timed out.
4 128 ms 131 ms 120 ms 193.sub-69-83-57.myvzw.com [69.83.57.193]
5 309 ms 316 ms 211 ms 18.sub-69-83-56.myvzw.com [69.83.56.18]
6 148 ms 131 ms 128 ms 70.sub-69-83-33.myvzw.com [69.83.33.70]
7 127 ms 133 ms 136 ms 67.sub-69-83-33.myvzw.com [69.83.33.67]
8 140 ms 123 ms 152 ms 207.138.128.13
9 134 ms 167 ms 152 ms xe-0-3-0.mpr4.atl6.us.above.net [64.125.13.133]
10 * * * Request timed out.
11 132 ms 152 ms 146 ms xe-0-3-1.er1.iad10.us.above.net [64.125.29.6]
12 160 ms 155 ms 159 ms 64.125.199.186.t00673-01.above.net [64.125.199.186]
13 124 ms 147 ms 162 ms 159.153.92.28


Android Wireless 3g tether over Verizon's network.(its the best i can do at the moment untill real inernet is offered where i live)

Ruio's Avatar


Ruio
01.26.2012 , 09:38 PM | #20
I keep spiking ever since the maintenance in the late afternoon...

I'll post a tracert ina few, but I practically can't play the game anymore.