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Help please: Game Crash

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JaceV's Avatar


JaceV
12.14.2011 , 10:16 AM | #1
I'm willing to receive help from anyone at this point please. I'll greatly appreciate ANY help. I've tried multiple things in different threads and the stickies. Nothing seems to be working. I was wondering if customer service droids or other computer techs here can grant me assistance? I'll be grateful and patient.

My problem is when I log into the launcher and press play, I get a brief black screen with no sound or loading screen. After that, it disappears after seconds. I clicked the repair and fixlauncher buttons numerous times yesterday. I don't know what the problem is. I hope it is not a problem on my end. I would hate to upgrade my computer now when we're so close to Christmas, but I'll let you guys decide if that is necessary. I'll do my best to cooperate.

My recent swtor log:

20111214111244 INFO SpecsHash=2362210270.96550757
20111214111245 INFO Starting patcher patch
20111214111245 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20111214111245 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest
20111214111246 INFO Manifest Loaded: patcher, current=40/upcoming=-1/required=40
20111214111246 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=40
20111214111246 INFO Manifest Loaded: patcher, current=40/upcoming=-1/required=40
20111214111246 INFO ManifestState=Complete: patcher, current=40/upcoming=-1/required=40
20111214111246 INFO Patch completed normally
20111214111246 INFO Patching end
20111214111257 INFO Download: http://192.168.15.1:49152/gatedesc.xml
20111214111258 INFO Download: http://192.168.15.1:49152/dummy.xml
20111214111258 INFO Download: http://192.168.15.1:49152/gateicfgSCPD.xml
20111214111258 INFO Download: http://192.168.15.1:49152/gateconnSCPD.xml
20111214111300 INFO Auto patch is starting...
20111214111301 INFO Starting patch of product retailclient_swtor
20111214111301 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20111214111301 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest
20111214111301 INFO Manifest Loaded: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111301 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
20111214111301 INFO ManifestState=Dependency: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111301 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20111214111301 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest
20111214111302 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
20111214111302 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
20111214111302 INFO This environment patches assets.
20111214111302 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
20111214111302 INFO ManifestState=Dependency: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111302 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20111214111302 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest
20111214111302 INFO Manifest Loaded: assets_swtor_main, current=16/upcoming=-1/required=16
20111214111302 INFO ManifestState=Complete: assets_swtor_main, current=16/upcoming=-1/required=16
20111214111302 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
20111214111302 INFO ManifestState=Dependency: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111302 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
20111214111302 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest
20111214111303 INFO Manifest Loaded: assets_swtor_en_us, current=16/upcoming=-1/required=16
20111214111303 INFO ManifestState=Complete: assets_swtor_en_us, current=16/upcoming=-1/required=16
20111214111303 INFO ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=15
20111214111303 INFO Manifest Loaded: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111303 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
20111214111303 INFO ManifestState=Dependency: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111303 INFO ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=2
20111214111303 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
20111214111303 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
20111214111303 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
20111214111303 INFO ManifestState=Dependency: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111303 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=16
20111214111303 INFO Manifest Loaded: assets_swtor_main, current=16/upcoming=-1/required=16
20111214111303 INFO ManifestState=Complete: assets_swtor_main, current=16/upcoming=-1/required=16
20111214111303 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
20111214111303 INFO ManifestState=Dependency: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111303 INFO ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=16
20111214111303 INFO Manifest Loaded: assets_swtor_en_us, current=16/upcoming=-1/required=16
20111214111303 INFO ManifestState=Complete: assets_swtor_en_us, current=16/upcoming=-1/required=16
20111214111303 INFO ManifestState=Complete: retailclient_swtor, current=15/upcoming=-1/required=15
20111214111303 INFO Patch completed normally
20111214111303 INFO Patching end
20111214111308 INFO User pressed Play.
20111214111308 INFO Game successfully launched: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe
20111214111308 INFO Closed launcher


Here's some essential things from the Dxdiag report:

Time of this report: 12/14/2011, 11:07:35
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Veriton Z290G
BIOS: Default System BIOS
Processor: Intel(R) Atom(TM) CPU D525 @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 2048MB RAM
Available OS Memory: 2038MB RAM
Page File: 2034MB used, 2040MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------

Card name: Intel(R) Graphics Media Accelerator 3150
Manufacturer: Intel Corporation
Chip type: Intel(R) Graphics Media Accelerator 3150
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_A001&SUBSYS_039D1025&REV_02
Display Memory: 256 MB
Dedicated Memory: 0 MB
Shared Memory: 256 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: AIO LCD
Monitor Id: ACR0100
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15
Driver Name: igdumd64.dll,igdumdx32
Driver File Version: 8.14.0010.2230 (English)
Driver Version: 8.14.10.2230
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 10/24/2010 20:13:20, 5471232 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-E341-11CF-237B-9723A3C2C535}
Vendor ID: 0x8086
Device ID: 0xA001
SubSys ID: 0x039D1025
Revision ID: 0x0002
Driver Strong Name: oem16.inf:Intel.Mfg.NTamd64:iPNV0:8.14.10.2230: pci\ven_8086&dev_a001
Rank Of Driver: 00F42001
Video Accel: ModeMPEG2_A ModeMPEG2_C

--------------
System Devices
--------------
Name: Intel(R) N10/ICH7 Family SMBus Controller - 27DA
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_039D1025&REV_02\3&115 83659&0&FB
Driver: n/a

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8
Device ID: PCI\VEN_8086&DEV_27C8&SUBSYS_039D1025&REV_02\3&115 83659&0&E8
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_039D1025&REV_02\3&115 83659&0&D8
Driver: n/a

Name: Intel(R) ICH7R/DH SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_27C1&SUBSYS_039D1025&REV_02\3&115 83659&0&FA
Driver: n/a

Name: Intel(R) N10/ICH7 Family PCI Express Root Port - 27D2
Device ID: PCI\VEN_8086&DEV_27D2&SUBSYS_039D1025&REV_02\3&115 83659&0&E1
Driver: n/a

Name: Intel(R) NM10 Family LPC Interface Controller - 27BC
Device ID: PCI\VEN_8086&DEV_27BC&SUBSYS_039D1025&REV_02\3&115 83659&0&F8
Driver: n/a

Name: Intel(R) N10/ICH7 Family PCI Express Root Port - 27D0
Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_039D1025&REV_02\3&115 83659&0&E0
Driver: n/a

Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_039D1025&REV_E2\3&115 83659&0&F0
Driver: n/a

Name: Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC
Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_039D1025&REV_02\3&115 83659&0&EF
Driver: n/a

Name: JMB38X MS Host Controller
Device ID: PCI\VEN_197B&DEV_2383&SUBSYS_039D1025&REV_20\4&D0D 76F7&0&03E0
Driver: n/a

Name: Intel(R) Graphics Media Accelerator 3150
Device ID: PCI\VEN_8086&DEV_A002&SUBSYS_039D1025&REV_02\3&115 83659&0&11
Driver: n/a

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB
Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_039D1025&REV_02\3&115 83659&0&EB
Driver: n/a

Name: JMB38X SD/MMC Host Controller
Device ID: PCI\VEN_197B&DEV_2382&SUBSYS_039D1025&REV_20\4&D0D 76F7&0&00E0
Driver: n/a

Name: Intel(R) Graphics Media Accelerator 3150
Device ID: PCI\VEN_8086&DEV_A001&SUBSYS_039D1025&REV_02\3&115 83659&0&10
Driver: n/a

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA
Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_039D1025&REV_02\3&115 83659&0&EA
Driver: n/a

Name: JMB38X SD Host Controller
Device ID: PCI\VEN_197B&DEV_2381&SUBSYS_039D1025&REV_20\4&D0D 76F7&0&02E0
Driver: n/a

Name: Intel(R) N10 Family DMI Bridge - A000
Device ID: PCI\VEN_8086&DEV_A000&SUBSYS_039D1025&REV_02\3&115 83659&0&00
Driver: n/a

Name: Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9
Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_039D1025&REV_02\3&115 83659&0&E9
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_039D1025&REV_06\22000 000684CE00000
Driver: n/a
Jace Von: Republic Trooper-Completed Rp Wiki page (now with artwork).

JaceV's Avatar


JaceV
12.14.2011 , 10:22 AM | #2
I know many others are having this issue. Most of them with the same operating system and some with different ones. I hope someone can assist.
Jace Von: Republic Trooper-Completed Rp Wiki page (now with artwork).

JaceV's Avatar


JaceV
12.14.2011 , 10:28 AM | #3
I'm not very computer competent, but I'm not ******** either. Any help anyone has to offer, please walk me through it.
Jace Von: Republic Trooper-Completed Rp Wiki page (now with artwork).

JaceV's Avatar


JaceV
12.14.2011 , 10:31 AM | #4
All this traffic keeps knocking me off.
Jace Von: Republic Trooper-Completed Rp Wiki page (now with artwork).

create_sw's Avatar


create_sw
12.14.2011 , 10:40 AM | #5
I would recomend you to lower your resolution, no other ideas atm.

Herethos's Avatar


Herethos
12.14.2011 , 10:41 AM | #6
Short answer: I don't think it can run this game, you don't have any dedicated GPU's the CPU is acting as GPU. Also the "GPU" shares the Ram which would probably put you below the ram requirement of 2GB for Windows 7 to run the game.

JaceV's Avatar


JaceV
12.14.2011 , 02:45 PM | #7
Quote: Originally Posted by create_sw View Post
I would recomend you to lower your resolution, no other ideas atm.
Tried it, didn't work. Thank you for responding though.

Quote: Originally Posted by Herethos View Post
Short answer: I don't think it can run this game, you don't have any dedicated GPU's the CPU is acting as GPU. Also the "GPU" shares the Ram which would probably put you below the ram requirement of 2GB for Windows 7 to run the game.
I suppose there's no way to improve or fix what you're saying? Sigh . Thank you for your attention and response.
Jace Von: Republic Trooper-Completed Rp Wiki page (now with artwork).

Cerimon's Avatar


Cerimon
12.14.2011 , 05:38 PM | #8 This is the last staff post in this thread.  
Greetings All,

Please see our sticky post regarding launcher issues.

We apologize for any inconvenience and thank you for Pre-Ordering Star Wars™: The Old Republic™

Cerimon | BioWare Customer Service - Forum Support