Stephen Reid/@Rockjaw: Your EGA tears are not real issues

STAR WARS: The Old Republic
Stephen Reid/@Rockjaw: Your EGA tears are not real issues

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Stoicraven

12.14.2011 , 04:00 PM \| #391	Quote
omg that Tweet is so epic!

Bluestone

12.14.2011 , 04:01 PM \| #392	Quote
Quote: Originally Posted by Mazinger-Zetto https://twitter.com/#!/Rockjaw/statu...67418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. This is good communication from Stephen. Not being in EGA yet is not a real issue. I consider that good customer service to speak factually and not sugar coat it.
Harbinger [Sanctuary] Co-Leader Ode'n of the Bluestone Legacy Harbinger [Adversity] Co-Leader K'hor of the Bluestone Legacy

Genesizs

12.14.2011 , 04:01 PM \| #393	Quote
people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done keep being ignorant
Quoted of SWTOR Forums: can you make sword in box light sword so sword come out when opened? then if sword is back after sword, use light saber on box, and saber will be boxed after sword is out.

Raximillian

12.14.2011 , 04:02 PM \| #394	Quote
Quote: Originally Posted by noctivagus Real issues? Maybe it's not an issue he can help with, but it's not a REAL issue? It's not an issue. We all knew early access would be staggered, why act so surprised now? People want to make it an issue, but it's not an issue. It really is not. People are not entitled to anything at all, and we are getting a few days early access for free. So no, it's not an issue.

Yorelx

12.14.2011 , 04:02 PM \| #395	Quote
Quote: Originally Posted by Genesizs people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done +1 All I am asking for is better communication.

Stoicraven

12.14.2011 , 04:02 PM \| #396	Quote
Quote: Originally Posted by Genesizs people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done you're paying for customer service? Or you've paid them for something?

Raximillian

12.14.2011 , 04:04 PM \| #397	Quote
Quote: Originally Posted by Genesizs people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done Sorry, no one is forcing you to build false expectations around a game. We were told launch is on the 20th, and early access is up to 5 days. If you want to plan for it. take vacations on the 20th. This is still not an issue. They are granting access as they can.

dreadpirateandy

12.14.2011 , 04:04 PM \| #398	Quote
Quote: Even in customer service, there are times where you have to draw the line. This. The customer is not always right. Lots of stupid demands like wanting every one of a bunch of spam threads about the same issue to be addressed individually instead of deleting and consolidating the information and responses into 1 thread, for example, is where a line should be drawn. Replying to threads every time someone asks for an update when there is no new information is also where a line should be drawn. Spamming the forums and twitter about a known issue when there are many other things that need to be heard and addressed is also where the line should be drawn.

Sevenpatch

12.14.2011 , 04:04 PM \| #399	Quote
Quote: Originally Posted by Mazinger-Zetto https://twitter.com/#!/Rockjaw/statu...67418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. So as someone who has worked support, you've never had to deal with swarms of irrational customers? I'd say Reid handled it pretty well.
"I find your lack of faith disturbing" - Darth Vader

Genesizs

12.14.2011 , 04:05 PM \| #400	Quote
Quote: Originally Posted by Stoicraven you're paying for customer service? Or you've paid them for something? whats this :s .. i dont dont even ...
Quoted of SWTOR Forums: can you make sword in box light sword so sword come out when opened? then if sword is back after sword, use light saber on box, and saber will be boxed after sword is out.

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