Billing system a complete joke

AHAHAHAHAHA!

That's like saying your Hand didn't want to be burned, your Mind forced it into the fire.

They didnt implement a bad system. It's EA forcing it on Bioware.

They didnt implement a bad system. It's EA forcing it on Bioware.

Well at last i can log in and post again, but only after having to use EA Origins website to buy a time code, using the same MasterCard i have been attempting to use here for my subscription. This started yesterday, my free game time expired and i noticed my CC had not been charged, so i checked my account here, noticed that a failed payment had been attempted, so i thought OK, I will remove the card and add it again, I was able to add it just fine and within secs of doing so, i checked my CC account for pending transactions and I could see this:
Card purchase
SWTOR.com Star Wars Hoensbroek,NLD
Original Amount: GBP -1.00
So my card was linked for and all validated, so next step it to use that card for by sub, but oh dear : An Error has occurred while trying to process your request, please try again later.
So I thought i would give my paypal account a try, well 2 paypal accounts each linked to 2 separate cards, but nope, still the same error over and over. I did read some posts here advising that you phone bioware support and wait up to 1 hour to be then transferred to billing and wait another hour or so, Sorry but that is just madness so i declined to go down that route.
So to anyone that cannot post and is seeking help on getting your sub back up and running, it seems the only way is to either wait god knows how long to speak to someone on the phone, or use Orgins website and pay extra for a time code, and that btw took 1 day to get to me. So far Bioware really are not impressing me, and i am sure that goes for most of you also How did you implement such a bad billing system?

having same problem here.
played for 1 month, now my card can't be charged xD

buying game time card is not an option for me (costs more, and will need to go through proxy again), my emails was answered just by the same auto-response bot, so i had to call them.

as I live in Ukraine, calling directly was not an option as well (would cost me more then i earn in a month) so had to find other way.

it was Skype what saved me. I even didn't have to change anything in options, just added their USA phone number to the list, and called it.
never had money on my Skype, so it cost me nothing.

after going through 3 departments finally got to person who could do something. got 1 free "compensation" day, so at least i can write this now. we deleted / reentered my card details , it was charged with 1$ verification fee. have chosen monthly subscription.. I'm supposed to get charged tomorrow. Maybe I'll have exactly same problem again tho :P

P.S. "[18:11:45] *** Call to swtor usa, duration 47:50. ***"

Same. I had a PayPal sub setup for 6 months but for various reasons with the game I decided to cancel during the free time and maybe sub on a monthly bases instead (as 6 month sub in one only saves about £7, generous). I cancelled well in advance so all was OK with the cancellation.

However, trying to resub with the same PayPal account and it kept failing. I refused to by a time card from Origin as it works out to cost more. So eventually gave in and used my CC. Subbed, but then cancelled it and deleted the card info as I don't want them keeping my CC (look at what happened to Sony). So should have 30 days play time but it came up as 29 days as apparently they don't count half days (I still want that day back). I have a feeling the same account issues are going to happen end of the month unless EA sorts it out.

If not, they won't be getting more money from me until they fix it as again, I REFUSE to buy an over priced time card.

Gave my feedback on the cancelling form as well. Oh and to be clear, when I say I've cancelled, it doesn't mean I'm not paying this month. It's just to remove my card from their database. EA had a server break in on and old forgotten server a few months before BETA went totally open (Although was only a minor breach, but was still a breach), so another reason I don't want them to hold my CC details.

Source ?