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Its called a phone Que

artilleryshell's Avatar


artilleryshell
12.14.2011 , 02:03 PM | #1
Don't say all your agents are busy when i call to fix some account issue, put me in the phone que. i realise its busy and ill be in que for a very long time. put me in the que.
Yes, its a dress, now shut up, sit down, and watch me tank this boss. - artilleryshell
You know we don't have eyes, so what's behind the veil?
A beard. - Atasama

Shinie's Avatar


Shinie
12.14.2011 , 02:05 PM | #2
Tru dat

polishguy's Avatar


polishguy
12.14.2011 , 02:06 PM | #3
Seriously! I don't understand just getting hung up on after the message???

Hirtzar's Avatar


Hirtzar
12.14.2011 , 02:07 PM | #4
no kidding, been trying to get through for two days now and only get that message and then get hung up on.

Troge's Avatar


Troge
12.14.2011 , 02:07 PM | #5
they will pick up and say this "We busy! You call back later!"

Happened to a friend after 4 hours in the que
We recorded it too for proof.

artilleryshell's Avatar


artilleryshell
12.14.2011 , 02:09 PM | #6
Sorry. answer the call and process it, just like the other 2 million in que. I've done the call center thing, and i nkow how this works. Answer the phone. Its why you get to pay your rent.
Yes, its a dress, now shut up, sit down, and watch me tank this boss. - artilleryshell
You know we don't have eyes, so what's behind the veil?
A beard. - Atasama

AccidentalRob's Avatar


AccidentalRob
12.14.2011 , 02:12 PM | #7
I haven't had the pleasure of needing to call in to CS for support... but no queue? That's ridiculous.

artilleryshell's Avatar


artilleryshell
12.14.2011 , 02:15 PM | #8
From what i understand how this works, they probably do have a que but once it hits x number, they quit accepting calls, which is silly stats measurement crap that outsourced customer service agencies do.
Yes, its a dress, now shut up, sit down, and watch me tank this boss. - artilleryshell
You know we don't have eyes, so what's behind the veil?
A beard. - Atasama

jayenomics's Avatar


jayenomics
12.14.2011 , 02:19 PM | #9
It took me 10 tries to get in the queue...then after an hour I hung up when the issue was fixed (I couldn't post on the forums )
Leader of The Meatshield Riot
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