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Community Feedback: a note to Bioware

STAR WARS: The Old Republic > English > General Discussion
Community Feedback: a note to Bioware

Auxili's Avatar


Auxili
01.18.2012 , 05:15 PM | #1
The community has been giving ample constructive feedback for the past two weeks, notably on upcoming patches and announced changes.

These community feedback threads exist both in the PTR forum, here on the General forum, and the PVP forum. The two threads in my signature (down below) are good examples of threads that are 2 weeks old and address the following: faction population, ilum, republic pve grouping during off-peak hours, republic economies, mirror class differences, etc.

-Exceptional Community Feedback-

It's perfectly understandable that a patch be disappointing. But not if the sole reason it is disappointing is because of reasons we all saw coming two weeks ago. Drastic faction imbalance is an issue we've all been aware of as soon as marketing began for the game; Bioware has not been receptive to any constructive feedback from the community on the subject, nor have they made any comments.

It's alright that this patch is kind of messed up. What is NOT alright is that the community has been working hard trying to make Bioware avoid these problems. When the community's feedback is ignored, and the community can only say "we told you so", there is something wrong.

-The Past-

Constructive feedback has existed since beta launched. The community has been very helpful, cooperative, and detailed with their design feedback and bug reporting. More importantly, we've been providing consistent feedback on erroneous design choices that cause snowballing problems, such as mirror class inconsistencies and heavy faction imbalance warnings.
But a majority of these issues still exist without being acknowledged by Bioware. Which leave us to believe these issues, which are large, are being overlooked.

-Patch 1.1-

Regarding patch 1.1, we've provided all of the necessary feedback needed to prevent today's problems from occurring. Everything that has happened today has been a topic of discussion for the past two weeks. How could Bioware let such constructive and on-the-mark community feedback fly over their heads? This feedback was given as far as two weeks ago, which gives the developers ample time to reconsider their design choices.

-The Role of Good Feedback-

The community's feedback on issues does not seem to play a role in the developmental process when it comes to SWTOR. Consistent and constructive feedback does not seem to do any good, as can be seen with patch 1.1 and the announced March update. So why join the PTR? Why provide constructive feedback? The release of the game proved they hadn't been listening to the community's constructive voice regarding factions, and 1.1 shows they haven't been listening to the community's constructive voice either.

-Take it or Leave it-

If our feedback is not to play a role in helping avoid problems and make SWTOR the best game it can be, then I don't know what to say. Bioware has to prove they can develop and patch this game without needing feedback from the community. I hope they can do this, but surely SWTOR can only be a great game when the community is valued as a source of testing and feedback.


The community's feedback has been readily available for a long time, especially mature and consistently constructive feedback. Hopefully from now on the community's helpful feedback will more valued and considered.

We're here for you, Bioware. If you want us.
Thank you for reading.

edit:
Quote: Originally Posted by Arcoril View Post
Let's look at why the deck is stacked against this game:

EA's Track Record

Warhammer was left to die. They didn't have the expertise to fix that game and when it became apparent that it couldn't be salvaged, they diverted its development team to SWTOR. The fate of SWTOR is in the same hands of the people who tried to save Warhammer, but ultimately couldn't.

James Ohlen's Attitude

James is incredibly smug and passive-aggressive. Look at the Eurogamer article that's been referenced many times on these forums.

Gabe Amatangelo Doesn't Get PvP

It's not that Ilum was poorly implemented; it was poorly designed. There's a difference. A good idea can have a poor implementation. A poor idea, regardless of its implementation, can never turn out well. Ilum's flaws demonstrate that Gabe simply doesn't understand the dynamic among player behavior, faction imbalances, and incentives.

Broken/Missing Game Systems

The fact that things like (but not limited to) unresponsive combat, static UI, and low frame rate exist post-release are horrifying. These are things that should have been identified during the game's early design phase. Since they weren't addressed in the distant past, we can only assume that James Ohlen and his team of designers didn't view them as a priority. Furthermore, it demonstrates that they simply don't "get it." And this is worrying because any fixes being implemented by a team that doesn't "get it" is likely to fail again.
Important Discussions: Republic Ghosttown | Future of the Republic | Use Our Community Feedback
We will remember. 1.1

iamzombie's Avatar


iamzombie
01.18.2012 , 05:24 PM | #2
Great post, it's a shame it'll probably get locked.

Hingster's Avatar


Hingster
01.18.2012 , 05:34 PM | #3
i agree with this post and the only way i can get my feedback to them is for me to be extreme and not subscribe, and if a large mass does the same it may have a possitive effect. But in my opinion i think its a lossing battle for the consumer. I get the feeling that they arnt taking anything real serious about custumer feedback at this point. not a very good idea.

Auxili's Avatar


Auxili
01.18.2012 , 05:47 PM | #4
Hopefully Bioware sees this. Some great discussion can be had. Sure the PTR forum feels the pain
Important Discussions: Republic Ghosttown | Future of the Republic | Use Our Community Feedback
We will remember. 1.1

Auxili's Avatar


Auxili
01.18.2012 , 06:00 PM | #5
bump, I know this thread is 'boring' compared to the rage going on :P But Bioware needs to see this
Important Discussions: Republic Ghosttown | Future of the Republic | Use Our Community Feedback
We will remember. 1.1

Hingster's Avatar


Hingster
01.18.2012 , 06:15 PM | #6
I agree the Dev are trying to do their jobs, and from my life experiences i have learned to listen alot to peoples concerns even if it may seem trivial. I think their is a big disconect from a group of above average players that know without much thought that certain game changes are going to be no good. These players that set themselfs to a higher standard of gameplay and will not exploit the game and would rather be in the forums telling Dev or anyone else for that matter that a bad choice has been made. everyone makes mistakes I know i run my own buisness and some of the calls i have made me cost quit a bit to fix. BW must be reminded that without players the game is finished and will not reach its full poetential, whatever that might be. thanks

Hingster's Avatar


Hingster
01.18.2012 , 06:20 PM | #7
bump i think Bw needs to read this too Thanks

ExarDuffman's Avatar


ExarDuffman
01.18.2012 , 06:26 PM | #8
I think everyone at Bioware needs to read this post and read it good.

barwnKesteven's Avatar


barwnKesteven
01.18.2012 , 06:37 PM | #9
Agree, very good post.
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vydoll's Avatar


vydoll
01.18.2012 , 06:39 PM | #10
Very nice post, but i'm not sure that BW is aware that a MMO is built with its community and not against it...

It's only a proof that they don't know how difficult is to manage a MMO...

(sorry french frog posting )