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Customer Service Ticket

_Game's Avatar


_Game
12.14.2011 , 08:49 AM | #1
I tried to call customer services and after being cut off 3 times after waiting for 20,30 and 40 minutes respectively i decided this was not the way forward so i sent an email around 19:00 GMT yesterday. I promptly got a lovely email advising i had been assigned a ticket number... and that's all i have received. Any idea on an eta for tickets? over 18 hours seems excessive.

Faarsider's Avatar


Faarsider
12.14.2011 , 08:51 AM | #2
no 18 hours would be an improvement my average is 24hour wait between customer service emails with each reply I get someone else that then proceeds to reply to my issue in a manner that clearly shows they didn't even bother reading the ticket

_Game's Avatar


_Game
12.14.2011 , 09:13 AM | #3
Luckily i started my ticket "please do not give me the blizzard customer service of a foreigner copy and pasting an irrelevant bit of text", i am praying for a human being!

But really? so long to answer a ticket?

_Game's Avatar


_Game
12.14.2011 , 09:50 AM | #4
Any customer service rep in the customer service forums to answer this?