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Stephen Reid/@Rockjaw: Your EGA tears are not real issues

STAR WARS: The Old Republic > English > General Discussion
Stephen Reid/@Rockjaw: Your EGA tears are not real issues
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Mazinger-Zetto's Avatar


Mazinger-Zetto
12.14.2011 , 09:07 AM | #1
https://twitter.com/#!/Rockjaw/statu...67418332397568

Quote: Originally Posted by @Rockjaw, Stephen Reid
I *know* you want to get let into the game. By tweeting at me about that, you're preventing me from helping people with real issues. Thanks
Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired.

Even if you ignore a customer's issues, you never verbally marginalize it. Never.

Motavi's Avatar


Motavi
12.14.2011 , 09:09 AM | #2
no....no he is really speaking the truth. if alot of ppl would just read and then ...her is the kicker actually try to comprehend what they just read then id be willing to say 90% of this useless whining would not even be around these forums.

noctivagus's Avatar


noctivagus
12.14.2011 , 09:10 AM | #3
Real issues? Maybe it's not an issue he can help with, but it's not a REAL issue?

Victrixz's Avatar


Victrixz
12.14.2011 , 09:10 AM | #4
lolz... if a tweet is holding him back from helping people he needs to find a new job.. Maybe holding a STOP sign at a x-road so kiddies can walk to school
[COLOR="Red"]Bioware is a total FAILURE with patch 1.1 GG ILUM

Gaidax's Avatar


Gaidax
12.14.2011 , 09:11 AM | #5
Quote: Originally Posted by Mazinger-Zetto View Post
Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired.
There is quite a difference between working as support in 1 on 1 environment and working as CM in a gaming industry... for example if it would be a real 1v1 situation, he would never say that, but on twitter he gets to invoke the sympathies of the silent majority, which is what really counts here.
<=======35m of dead pixels====.===>
"You don't need to be a better shot - you just need to shoot more bullets!"

Gragnik's Avatar


Gragnik
12.14.2011 , 09:11 AM | #6
No, not it's not a real issue. It's a perceived issue based on feelings of entitlement that are rampant in Western society.

angelscar's Avatar


angelscar
12.14.2011 , 09:12 AM | #7
lo. u mad rockjaw?
Ingame: Juunla, Hexa

Carltronus's Avatar


Carltronus
12.14.2011 , 09:13 AM | #8
He's not there to tell you about nothing but early access. He's there to help people with account issues and problems with their login.

Yoren's Avatar


Yoren
12.14.2011 , 09:13 AM | #9
Lol "tears".... /rofl @ nerdrage and nerdragetears

Krookid's Avatar


Krookid
12.14.2011 , 09:13 AM | #10
I think "Real" issues are issues concerning gameplay, not personal problems with well known and highly published facts.
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