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Game Randomly Closes to Dekstop

STAR WARS: The Old Republic > English > Customer Service
Game Randomly Closes to Dekstop
First BioWare Post First BioWare Post

Dustranamus's Avatar


Dustranamus
01.09.2012 , 03:14 AM | #1
This has always happened to me randomly once an hour or so, no black screen no nothing, game just instantly crashes to desktop.

No error message.

Now anytime i click to talk to an NPC or zone it crashes 15 times in a row. Can't leave my ship HELP
S.I.T.H

Seeking Immortality Through Hatred

Dustranamus's Avatar


Dustranamus
01.09.2012 , 03:20 AM | #2
bump!
S.I.T.H

Seeking Immortality Through Hatred

Khartran's Avatar


Khartran
01.12.2012 , 03:16 PM | #3
I just wanted to throw in my hat to this issue. The game constantly is closing to the desktop with no error as well.

Processor: AMD Phenom II x4 960T 3.00GHz
RAM: 4GB
OS: Windows 7 Home Premium
Graphics Card: NVIDIA GeForce GT 520

Dustranamus's Avatar


Dustranamus
01.14.2012 , 05:25 AM | #4
bump again its been days.
S.I.T.H

Seeking Immortality Through Hatred

Xaryell's Avatar


Xaryell
01.14.2012 , 05:38 AM | #5 Click here to go to the next staff post in this thread. Next  
Greetings Dustranamus,

Could you please reply with a DXDiag of your system and the details of your most recent crash log related to swtor.exe?

You can find details on how to get a DXDiag here.

For the crash log you can do the following:
  • Open your Start menu and type "view reliability history" into the search box.
  • Select the most recent swtor.exe failure, denoted by the red circle with the white X in it.
  • Double-click the related Critical Event under Source.
  • Copy the full information log to clipboard and paste this into your reply inside [code][/code] tags
Please use [code][/code] tags around the contents of each of these files when posting your reply.

Thank you for your patience.

Xaryell | BioWare Customer Service Forum Support

Seffrid's Avatar


Seffrid
01.14.2012 , 05:41 AM | #6
It's no good expecting technical help if you don't give any technical information.

Please read the sticky FAQ at the top of the forum and post your DXdiag information as explained in that post.

It sounds like an over-heating issue, but without more information it's impossible to be certain. Make sure, however, that your fans are clean and running fully and if possible provide some information about the temperatures. You could, for example, download and install HWMonitor (search for it, it's free) and run it before you play the game so that it will tell you afterwards what the temperatures peaked at.

DravenMasters's Avatar


DravenMasters
02.12.2012 , 12:05 AM | #7
Code:
Source
SWTOR Launcher

Summary
Stopped working

Date
‎2/‎12/‎2012 12:58 AM

Status
Not reported

Description
Faulting Application Path:	C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher.exe

Problem signature
Problem Event Name:	BEX
Application Name:	launcher.exe_SWTOR Launcher
Application Version:	3.1.9.0
Application Timestamp:	4eebd6bc
Fault Module Name:	SWTORLaunch.dll_unloaded
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	4f184d7f
Exception Offset:	100b7dac
Exception Code:	c0000005
Exception Data:	00000008
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
game crashed straight to desktop.

Undescribable's Avatar


Undescribable
02.12.2012 , 12:50 AM | #8
Code:
 Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x4f32e5f7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xc18c7007
Faulting process id: 0xaa0
Faulting application start time: 0x01cce93d7dd41d84
Faulting application path: C:\games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
Faulting module path: unknown
Report Id: 4cc4b85a-5535-11e1-b323-001d09a0631e
Same thing happened to me today. (twice)

Also, all day I have had problems with graphics. Black screens when I take taxis', space fights, and issues with display when I am on my mount.

rkspeck's Avatar


rkspeck
02.23.2012 , 04:27 PM | #9
I having sort of the same issue.

I will be playing the game and suddenly it closes and I am staring at my Computer screen. This just started happening yesterday and has continued into today.

This is stupid and frustrating as I pay $$$ to play this game...
Orynn - Marauder

"The Council"

Beruthien's Avatar


Beruthien
02.23.2012 , 04:29 PM | #10 Click here to go to the next staff post in this thread. Next  
Greetings rkspeck,

Could you please post your DxDiag so I could look into this further for you? (Please use the [SPOILER][/SPOILER] tags when posting your Dxdiag)

Thanks in advance!
Beruthien| BioWare Customer Service Forum Support