Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer

Massive disappointment with customer service!

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Massive disappointment with customer service!

nomisfive's Avatar

12.14.2011 , 07:44 AM | #1
I am only here because of how angry I feel over how AWFUL I've been treated by the UK customer support phone line.
It took me 7 attempts - those are the successful ones where I got past the massively annoying woman telling me that the lines are busy and to call back later - at calling with a total hold time of 9.46 hours only to get a man on the phone with poor English saying he's sorry but they are updating their system and I will have to call back another time.

NEVER in my life have I seen such an outrageously poor service. I can understand the flood of calls they must be getting - most probably from fools thinking that if they complain they might get early access - but for Gods sake if you were only told what number you were in the que.

Lucky after doing many google searches I found a way to fix my account problem. The fortunate side is that it is a free phone number.