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Ticket Issue - Questions

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Your_Ad_Here
01.02.2012 , 11:14 PM | #1
I thought this is the best place to write this because I am getting kind of upset with the answers I am getting from tickets I make. I don't know if I am misreading them or since BioWare does it differently ...

First off, I use the tickets to report many things, since BioWare does not have separate areas for Feedback and Bugs.

So I use my best judgement and do my best to report everything fully.

Originally I was getting responses with the ticket so I know it was looked at. Fine.

Then it changed. They were being closed with no responses.

Some said about the e-mail ... took me some time to realize it was through my in game e-mail.

NOW I'm getting responses that say *Closed for Mass Modify*. What the heck does THAT mean?

Now my tickets are getting LOCKED instead of closed.

Really? Do you not want things sent in? I'm not trying to be a pain, but there are many rude names out there, bugged quests and broken mobs. And this happens.

Help me and others understand your ticket system please.

((If this was answered someplace before, can anyone point me to that post. Thanks))