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Digital Upgrade E-mail not arriving!

STAR WARS: The Old Republic > English > Customer Service
Digital Upgrade E-mail not arriving!
First BioWare Post First BioWare Post

schwartzpedro's Avatar


schwartzpedro
12.20.2011 , 08:25 AM | #1
Dear support,I've bought the upgrade for the Digital Colectors Edition frmo the website, but I haven't received any e-mail with the key.
At my account page it says that the upgrade has been purchased,but I haven't received the e-mail with the activation key.I bought the upgrade 12 hours ago and still haven't received anything!
What is going on?

Thank you for your time

Pandaran's Avatar


Pandaran
12.22.2011 , 03:54 PM | #2
/bump

Same problem

Kiawren's Avatar


Kiawren
12.22.2011 , 04:23 PM | #3
Same issue here bought the game a few hours ago..and no email as of yet...
Kiawren

Kiawren's Avatar


Kiawren
12.22.2011 , 06:06 PM | #4
still no email about my digital upgrade...bumping and hoping for an answer or suggestion to this problem...
Kiawren

Hetaera's Avatar


Hetaera
01.02.2012 , 10:02 PM | #5
Bump. Same problem.

Beesodd's Avatar


Beesodd
01.02.2012 , 10:16 PM | #6 This is the last staff post in this thread.  
Greetings All,

If you have not received your Digital Deluxe items after upgrading, please relog your game client.

If the issue persists, please create an in-game ticket stating that you are missing your items, and on what characters, and a Customer Support Agent will deal will deal with the issue.

We apologize for any inconvenience this may have caused.

Beesodd | BioWare Customer Service - Forum Support

ShetiPhian's Avatar


ShetiPhian
01.02.2012 , 10:34 PM | #7
I'm unable to find this upgrade option, could someone please provide the link.

ShetiPhian's Avatar


ShetiPhian
01.02.2012 , 11:22 PM | #8
Schwartzpedro:
Was your upgrade Digital Collectors Edition or Digital Deluxe?

I've read about a Standard to Deluxe upgrade, but can't seem to find the Deluxe to Collectors upgrade.


Deluxe only would give you:
Flare Gun, Training Droid, HoloDancer, HoloCam, STAP, VIP Lounge Access

Where a digital Collectors would also give you:
Mouse Droid & Collector’s Edition Store Access


I'm hoping it was Digital Collectors Edition so I can upgrade my Digital Deluxe, I want the virtual items but do not want the physical ones.