Dev Post EricMusco Posted January 8, 2019 Dev Post Share Posted January 8, 2019 Hey folks, Some of you may have noticed that if you purchased CC, a sub, or redeemed a code since maintenance this morning that you may not have received what you were supposed to. The team has corrected the issue from happening going forward. However, if you are still missing your goods from this morning, hold tight, you do not need to submit a ticket to customer support yet. The sync is beginning right now and will take up to 2 hours from now to complete. This will work to get you your missing goods. I am double checking with the team that it covers everything, or if any of you will need to submit tickets. I will report back soon. -eric Link to comment Share on other sites More sharing options...
xordevoreaux Posted January 8, 2019 Share Posted January 8, 2019 Ow. The day I decide to burn through cc on the CM, too. Thanks for the update, at least. Link to comment Share on other sites More sharing options...
LordRapheus Posted January 8, 2019 Share Posted January 8, 2019 Hey folks, Some of you may have noticed that if you purchased CC, a sub, or redeemed a code since maintenance this morning that you may not have received what you were supposed to. The team has corrected the issue from happening going forward. However, if you are still missing your goods from this morning, hold tight, you do not need to submit a ticket to customer support yet. The sync is beginning right now and will take up to 2 hours from now to complete. This will work to get you your missing goods. I am double checking with the team that it covers everything, or if any of you will need to submit tickets. I will report back soon. -eric Thanks for staying with us throughout the duration of last nights problem. I did manage to pick up another bag of twizzlers for you. Treek is searching, but hasn't found it yet. Link to comment Share on other sites More sharing options...
DarthSealth Posted January 8, 2019 Share Posted January 8, 2019 Hey folks, Some of you may have noticed that if you purchased CC, a sub, or redeemed a code since maintenance this morning that you may not have received what you were supposed to. The team has corrected the issue from happening going forward. However, if you are still missing your goods from this morning, hold tight, you do not need to submit a ticket to customer support yet. The sync is beginning right now and will take up to 2 hours from now to complete. This will work to get you your missing goods. I am double checking with the team that it covers everything, or if any of you will need to submit tickets. I will report back soon. -eric You might aswell hook me up with some of those sweet sweet CC's and don't claim Immunity either. Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted January 8, 2019 Author Dev Post Share Posted January 8, 2019 (edited) Hey folks, If you purchased CC this morning and did not receive them, you will need to call customer support. Keep in mind that most CC purchases did process properly there was just a sub-section that didn't complete, so double check your ledger before calling. Thanks all, I will let you know when the sync is complete on sub and code redemptions (which you do not need to contact CS for). -eric Edited January 8, 2019 by EricMusco Link to comment Share on other sites More sharing options...
DarthSealth Posted January 8, 2019 Share Posted January 8, 2019 Hey folks, If you purchased CC this morning and did not receive them, you will need to call customer support. Keep in mind that most CC purchases did process properly there was just a sub-section that didn't complete, so double check your ledger before calling. Thanks all, I will let you know when the sync is complete on sub and code redemptions (which you do not need to contact CS for). -eric Woah babe did you just blank me? I thought we was cool? Link to comment Share on other sites More sharing options...
Keirablade Posted January 10, 2019 Share Posted January 10, 2019 So if someone has been a loyal customer since launch, has an in game error (NOT personal computer error) which screws up a mission's results, is it true that you guys WILL NOT reset the mission? Even if I haven't accepted the mission reward? I cannot believe you guys don't have the power to do that considering you're able to ban people, take stuff out of their inventory (exploits) and removing cheevs from exploits - which is technically resetting someone. Can you tell me how to escalate this above an in game service ticket? My main toon is literally parked until this is resolved and that sucks for me because she's my ops healer and I have nim cheevs (the wings and the mask and the title, for example!!!!) that were awful to get and I don't have that kind of time anymore to roll another toon and go through that - adulting sucks sometimes but it pays the mortgage. I'd appreciate your thoughts, thanks! Link to comment Share on other sites More sharing options...
digimass Posted January 12, 2019 Share Posted January 12, 2019 no response to my ticket yet, and items still not returned to my unclaimed box. still on my ledger... will NOT be being any more cartel items Link to comment Share on other sites More sharing options...
digimass Posted January 15, 2019 Share Posted January 15, 2019 wondering if the unresolved cartel market issues will be fixed this patch,,, still no answer to my ticket Link to comment Share on other sites More sharing options...
Estelka Posted January 15, 2019 Share Posted January 15, 2019 Purchased 1k cc 8th jan and received an email with purchase confirmation the same day, still nothing and no one replied to the in-game ticket. Link to comment Share on other sites More sharing options...
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