For the last few weeks the ticket I've submitted have been assigned negative numbers and go unanswered so I'm assuming they aren't reaching customer service. If I try closing or updating one of these tickets I'll get a "Problem closing/updating ticket, try again later" message.

https://files.catbox.moe/3rdrkc.JPG

For the last few weeks the ticket I've submitted have been assigned negative numbers and go unanswered so I'm assuming they aren't reaching customer service. If I try closing or updating one of these tickets I'll get a "Problem closing/updating ticket, try again later" message.

https://files.catbox.moe/3rdrkc.JPG

I have the same problem. Let's assume the negative number tickets are lost in the void.

I created two new tickets, neither of which would show up. I re-logged the game, and then they appeared: one bad, and one good with a positive number.

*humor* Now my problem can be ignored in due course.

I have the same problem. Let's assume the negative number tickets are lost in the void.

I created two new tickets, neither of which would show up. I re-logged the game, and then they appeared: one bad, and one good with a positive number.

 

*humor* Now my problem can be ignored in due course.

I've logged in/out plenty of times since noticing this issue so unfortunately my fix will most likely be in BW's hands.

me too. I got several tickets I can't update or even close. So, it's there problem I guess. I can't do anything.

I found I was able to hop onto the European servers and at least close all the tickets I had opened, they were also numbered normally. But it's been three days since the last ticket I opened so I'm guessing they still aren't reaching BW.