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msales
12.13.2011 , 01:26 PM | #1
The one genuine mistake BW/EA have made is communication, a lot of people have said that they canít believe the feeling of entitlement that a lot of people have. Personally I donít feel entitled to access seven days early. (five is another matter). I do however feel entitled to proper communication from EA/BW. Something along the lines of, you will be on wave X, we are currently on wave Y, the ETA on the next wave is Z.

Furthermore I understand the need for a staggered launch, I understand server load and the fact that they canít have everyone I the same zone at the same time (Though I do worry about the official release day, and Christmas day) However this is a retail product and a lot of people wonít have this level of understanding. A bit of explanation regarding the staggering would have been a good idea.

Some people will never be happy but polite communication goes a long way to keeping most people happy and alleviates frustration.