Thread: May PvP Report
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06.07.2019 , 02:00 PM | #1 This is the last staff post in this thread.  

Hey All,

If you missed the live stream last week talking about the itemization changes planned for 6.0, here is a link to it on Twitch for those who enjoy the chat log (and here it is on YouTube for those that don't), check it out for lots of information regarding upcoming changes in September. If you’d like to give feedback on anything PvP related that was (or wasn’t) talked about in the stream, Musco has spun up a thread to gather that feedback.

Win Trader Report

In May, we caught and punished 18 accounts for win trading or cheating in PvP. We have:

  • Suspended the accounts for one week
  • Zeroed out all ranked ratings of every character on those accounts
  • Removed all of their ranked PvP Reward Tokens

Something I have seen a fair number of questions about is how appeals are handled, by whom, and why so many reversals happen, which leads me to…

Punishments, Reversals, and Who Decides?

I realize that there is a perception on these forums that we reverse many of the punishments that we administer, so let me provide some detail on exactly what is happening. Here is a breakdown of all the accounts we’ve punished for win trading in season 11 and all of the punishments we have reversed. For transparency, if there are any other reversals this season, I will include an updated number in future monthly reports.

So far in season 11, we have actioned a total of 96 accounts for win trading related offenses. Of those punishments, we have reversed only 5. All 5 of these accounts were reversed because they were all caught in the same reporting error. In this case, these accounts had been caught once, punished, and then (incorrectly) punished again for the same original offense. We reversed only the second punishment, and by every indication that we have, these accounts have since been playing by the rules. Meaning that we actually still hit 96 accounts, those 5 were just incorrectly hit twice.

I’ve seen a fair bit of misinformation around who actually handles appeals so let me provide clarity on that process as well. Every appeal that we receive is reviewed by our Live Production team (Keith Kanneg, Eric Musco, and myself), and checked against the data we have gathered. After investigation, if we feel that we’ve made a mistake, only we can reverse the punishment. This decision is made entirely by SWTOR Live Production, and no rating restorations or reversals take place without our express direction.

That being said, let me take this time to remind everyone that although live production does have final say in reversal of any actions taken, contacting members of the live team directly is not appropriate. If action is taken against your account it is important that you follow the process outlined in your suspension.

New way to Report Win trading / Cheating in PvP

Per the previous report, we’ve created a new shared email specifically to make it easier to report win trading or cheating in PvP. The email address is , and there will be a sticky post explaining the purpose of this email living at the top of this forum. This new email will go to all of SWTOR Live Production and we’re hoping that it opens up a better path for reporting PvP cheating or win trading, especially for those who wish to include image or video evidence. In game reporting will still work as it always has, and we are still looking at possible improvements we could make there, this is simply an additional way to report.

As always, I look forward to reading your thoughts, questions, comments, and concerns throughout these forums, and will do my best to address them in these regular reports. Thank you for your patience and for continuing to help me understand what is most important to you.

Until next time…

Mike Bradley | Associate Producer
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