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kodrac
06.21.2019 , 07:11 PM | #8
Quote: Originally Posted by Slinglock View Post
While I may not necessarily believe the validity of that statement, this was possibly the third or fourth time I spoke to that same individual, both in game and on the phone, and he was nothing but polite with me and genuinely seemed interested in helping any way he could. I don't know what their set-up or procedural situations are there in regards to escalation, but I believe he did what he could to help.
Well, every forum post lately has had the same theme: they keep getting the same person over and over and he can never help further. It sounds like there's just the one dude manning the help desk. In previous years, I've never gotten the same person on follow up tickets. I've never been told no one else can help. But in the last couple months it's been a running theme and BW has been silent about it.
Quote: Originally Posted by aerockyul View Post
Id find it hard to believe this sort of thing goes on in the preferential treatment forum.