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Slinglock
06.21.2019 , 06:34 PM | #3
To be fair, I honestly don't think that they were passing the buck. I attempted several times to be transferred to some sort of supervisor or anyone with any decision-making power regarding exceptions in policy/procedure, yet was assured that I'd receive the same answer. The representative, "Anmol" claims he spoke to over 50 different individuals in attempts to help me and I genuinely believe that he did everything he could within the constraints of what's allowable in his position.

It appears that this is less of an issue with Customer Service in general, and more an issue of policy handcuffing their ability to assist the customer in situations such as this.