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Your money used for Cartel Packs to get Decos on multiple servers will be erased!


Renata_Roselli

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If you spent money on multiple servers for Cartel Packs and got decos, the amount you will keep depends on the highest count you have on a legacy merging together. For example, if you spent real money to get packs to acquire 4 Zakuulan Knight Statues on Shadowlands and spent more real money for packs on PoT5 to get 2 Zakuulan Statues, you will lose the 2 Zakuulan Knight Statutes on PoT5 as the highest number will be taken from the legacy on Shadowlands (which will be 4). PoT5 Statues 2/99 and Shadowlands Statues 4/99, the 4/99 will be the one kept and the other 2 from the other server will be gone. You purchased 6 items, not 4. If this happens, everyone needs to go to the https://www.bbb.org/consumer-complaints/file-a-complaint/get-started and file a complaint, as well as, take it further for violations of consumer rights to the FTC:

 

https://www.ftc.gov/

Edited by Renata_Roselli
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"So you're saying you're losing the two... but where you could only place two before, you can now place four... Get out" Is what they'll say :p

 

You purchased 4 items on one server with real money that you used for packs to get the decos and you did the same on another and got 2. You should have a total of 6 of those paid items when the server merges, not 4. But if they go ahead with it, BBB and other actions will be taken by the community for their incompetence.

Edited by Renata_Roselli
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If you bought a lightsaber from the cartel market on two servers, you'll have two lightsabers after the merge.

If you bought a casino table from the cartel market on two servers, you'll have ONE after the merge.

I'm sure you can see why decorating addicts are very disappointed in this.

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I'll say it: if you were buying decos on multiple legacies, you were being absolutely ludicrous, and you already threw your money away.

 

Case A

 

Spend 300cc on Legacy A

Spend 300cc on Legacy B

End result: -600cc, 300cc decos on two servers

 

Spend 500cc on Legacy A

Transfer a level 10 to Legacy B for 90cc

End result: -590cc, 500cc decos on two servers

 

Broadly speaking, you should have kept the legacies you cared about synced up at all times, such that if you acquired some really desirable stuff on Legacy A, that Legacy B would have had it before you acquired really desirable stuff on Legacy B. Given that forking a Legacy (and getting copies of all decos on another server) was so cheap for so long, I have a hard time believing that there are that many people affected by this.

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I'll say it: if you were buying decos on multiple legacies, you were being absolutely ludicrous, and you already threw your money away.

 

Case A

 

Spend 300cc on Legacy A

Spend 300cc on Legacy B

End result: -600cc, 300cc decos on two servers

 

Spend 500cc on Legacy A

Transfer a level 10 to Legacy B for 90cc

End result: -590cc, 500cc decos on two servers

 

Broadly speaking, you should have kept the legacies you cared about synced up at all times, such that if you acquired some really desirable stuff on Legacy A, that Legacy B would have had it before you acquired really desirable stuff on Legacy B. Given that forking a Legacy (and getting copies of all decos on another server) was so cheap for so long, I have a hard time believing that there are that many people affected by this.

 

It's not the number of players affected nor whether or not you agree with or understand the reasons players might have kept their legacies separate, it's the principle of the thing as well as the claim from BW that we wouldn't be losing anything.

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I'll say it: if you were buying decos on multiple legacies, you were being absolutely ludicrous, and you already threw your money away.

You mean when character transfers were actually working?

 

You could say the same about anything purchased in the Cartel Market, yet every other type of purchase is protected. Asking for consistent policy isn't asking for too much.

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I'll say it: if you were buying decos on multiple legacies, you were being absolutely ludicrous, and you already threw your money away.

 

Case A

 

Spend 300cc on Legacy A

Spend 300cc on Legacy B

End result: -600cc, 300cc decos on two servers

 

Spend 500cc on Legacy A

Transfer a level 10 to Legacy B for 90cc

End result: -590cc, 500cc decos on two servers

 

Broadly speaking, you should have kept the legacies you cared about synced up at all times, such that if you acquired some really desirable stuff on Legacy A, that Legacy B would have had it before you acquired really desirable stuff on Legacy B. Given that forking a Legacy (and getting copies of all decos on another server) was so cheap for so long, I have a hard time believing that there are that many people affected by this.

 

Actually, there are a lot of people affected. Just because you're a shanty-dweller and can't afford to spend money doesn't mean you have to post on a thread to tell others how they should spend their money. With that said, people bought packs for decos before servers were dying and were forced to start a new legacy on a populated server. That was fine, since we still had the correct amount of items we purchased via real money—even if those items were on a different server. We still had access to the items if we ever wanted to play again on our previous legacy located on a different server. Now since those other legacies will merge together, we are losing items we purchased with no compensation. That is a clear violation of consumer rights. If you can't comprehend that basic knowledge, you shouldn't be posting irrelevant comments on the forums. Move along now.

Edited by Renata_Roselli
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I think that Bioware's policy on this matter has been extremely fair. With 90cc character transfers, it has been absolutely trivial to replicate a whole legacy's worth of decorations on multiple servers, for no fee other than that 90cc (which is tiny considering how much even a single rare decoration can cost). And now we have the benefit of being able to place down those copies before the server merges and still have them placed after. Sure, we can't pick them up if we don't want to lose the extra copies, but that just encourages us to place decorations very carefully.

 

Simply put, if Bioware changed their stated policy between closing transfers and enacting the merge, and instead made decorations additive, there would be a massive outcry from all the people who could've easily doubled or tripled their total decorations for 90 or 180cc but missed out. That outcry would dwarf your outcry. It's not going to happen.

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I think that Bioware's policy on this matter has been extremely fair. With 90cc character transfers, it has been absolutely trivial to replicate a whole legacy's worth of decorations on multiple servers, for no fee other than that 90cc (which is tiny considering how much even a single rare decoration can cost). And now we have the benefit of being able to place down those copies before the server merges and still have them placed after. Sure, we can't pick them up if we don't want to lose the extra copies, but that just encourages us to place decorations very carefully.

 

Simply put, if Bioware changed their stated policy between closing transfers and enacting the merge, and instead made decorations additive, there would be a massive outcry from all the people who could've easily doubled or tripled their total decorations for 90 or 180cc but missed out. That outcry would dwarf your outcry. It's not going to happen.

Their is no policy of purchasing items on multiple servers and then deleting your purchases that you agreed to. Again, re-read the initial statement. If you purchased items on one server with real money and purchased the same ones with real money on another server, your items need to be combined. It's a violation of consumer rights. It doesn't say anywhere in their ToS where you agree to purchase Cartel Items to where they will be deleted in the future when server merges happen. If you purchased packs and received 2 chairs on one server and purchased packs on another server and got 4 chairs, you should have 6 chairs in total when the server merges happen, not 4. You spent real money for those and they are available in-game to buy via CC, which you purchase with real money. Again, it's a violation of consumer rights. It's pretty simple to comprehend that basic knowledge.

Edited by Renata_Roselli
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Asking for consistent policy isn't asking for too much.

The problem is that the policy has never been consistent between inventory items and unlocked decorations. The rules have been different in terms of legacy unlocks and duplication, and the rules have been different in terms of server transfers. Asking for them to establish a consistent policy now, after years of an inconsistent policy, is problematic, as other people have pointed out. That is because there are far more people who would get free multiplication of all their decorations if they added decorations together between servers than there are people who are going to lose money-bought decorations with the current policy.

 

That said, the situation sucks for people who spent money on multiple servers. I think the thing you have the best chance of convincing the devs of is to add together your direct purchase decorations (the cantina/spacer's/underworld etc. bundles and their individual pieces) from multiple servers. They should be able to see how many of each item you purchased directly with Cartel Coins and how many you unlocked, and then use that to make sure that you don't lose items that you purchased directly. The items you won from opening the random packs may be a harder case to make, because those packs were always a gamble.

 

It would be nice if they just had records of how many decorations you unlocked of each type (that is, how many times you clicked a decoration in your inventory). That would be the number to go by, for everything. I have to guess that they don't have this number, because otherwise, why are they using anything else???

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The problem is that the policy has never been consistent between inventory items and unlocked decorations. The rules have been different in terms of legacy unlocks and duplication, and the rules have been different in terms of server transfers. Asking for them to establish a consistent policy now, after years of an inconsistent policy, is problematic, as other people have pointed out. That is because there are far more people who would get free multiplication of all their decorations if they added decorations together between servers than there are people who are going to lose money-bought decorations with the current policy.

 

That said, the situation sucks for people who spent money on multiple servers. I think the thing you have the best chance of convincing the devs of is to add together your direct purchase decorations (the cantina/spacer's/underworld etc. bundles and their individual pieces) from multiple servers. They should be able to see how many of each item you purchased directly with Cartel Coins and how many you unlocked, and then use that to make sure that you don't lose items that you purchased directly. The items you won from opening the random packs may be a harder case to make, because those packs were always a gamble.

 

It would be nice if they just had records of how many decorations you unlocked of each type (that is, how many times you clicked a decoration in your inventory). That would be the number to go by, for everything. I have to guess that they don't have this number, because otherwise, why are they using anything else???

 

That plus the fact that some people are opening up packs on two different legacies. This should have been thought out more thoroughly on BioWare's end. Take a note from Bungie, they were about to delete an emote from the game because of an exploit but then realized that people were able to purchase the emote with real money and couldn't do it. Instead, they actually fixed the issue with the emote. BioWare has logs of the amount of Cartel Coins that were purchased, you as in the player, have it as well. It's in your account settings, under purchase history. If they can't figure out what packs were purchased with Cartel Coins that provided decos on accounts that did it on multiple legacies, then they should go by the purchase history and give some sort of compensation to accounts based on purchases. Depending on the amount of purchases, depends on what type of compensation you will receive.

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It's in your account settings, under purchase history. If they can't figure out what packs were purchased with Cartel Coins that provided decos on accounts that did it on multiple legacies, then they should go by the purchase history and give some sort of compensation to accounts based on purchases. Depending on the amount of purchases, depends on what type of compensation you will receive.

This is ignoring the fact that people can and do buy cartel market decorations and sell them for credits. Should they get those decorations "for free" after selling them? I sadly think there is no reasonable way to get what you want (and it's not for lack of reading or understanding what you're trying to say).

Edited by Estelindis
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This is ignoring the fact that people can and do buy cartel market decorations and sell them for credits. Should they get those decorations "for free" after selling them? I sadly think there is no reasonable way to get what you want (and it's not for lack of reading or understanding what you're trying to say).

 

If you buy packs for decos then sell them, then this doesn't concern you. This is about using the decos for your collections. The compensation is the only thing, that's why it should be done in a bracket system. If you did buy packs for decos, just to sell, you're not getting free decos back in a compensation. No one said that. However there should be something done. The amount of money spent for CCs puts you in a bracket, and that bracket will determine your compensation. For example, if you spent 100 dollars, you fall under the bottom bracket. If you spent 300, mid tier bracket, 650+ top tier. Something like that I guess. Anyway, it doesn't matter, it still is a violation of consumer rights. Doesn't matter how you look at it.

Edited by Renata_Roselli
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Updated original post with a link to the FTC to file complaints along with filing complaints to the BBB if people lose purchased items. After the patch and people do lose purchased items, I will direct everyone who is affected to the next steps. Edited by Renata_Roselli
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I will be very surprised if the BBB cares about virtual goods. After all, when the entire game goes away some day, everything we bought will be gone. All we're buying is some pretty pixels, for however long Bioware wants to display them. I think we'll get a lot farther making polite appeals to the Bioware community rep than filing complaints with official organizations.
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I will be very surprised if the BBB cares about virtual goods. After all, when the entire game goes away some day, everything we bought will be gone. All we're buying is some pretty pixels, for however long Bioware wants to display them. I think we'll get a lot farther making polite appeals to the Bioware community rep than filing complaints with official organizations.

 

Doesn't matter, the items are still offered in the game to purchase with real money. There is no purchase agreement that pertains to the deletion of bought items at any given time during the duration of the game while the items are still being offered. You're buying goods through a service that you are not receiving and/or it's being deleted without a refund. It's a violation of consumer rights and it violates state/federal consumer protection laws. Also, that's why I listed the FTC for people to file complaints, as well as, the BBB. People need to be aware of unfair business practices conducted by this company.

Edited by Renata_Roselli
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If you buy packs for decos then sell them, then this doesn't concern you. This is about using the decos for your collections. The compensation is the only thing, that's why it should be done in a bracket system. If you did buy packs for decos, just to sell, you're not getting free decos back in a compensation. No one said that.

There is no inherent link between any particular decoration that a particular person has unlocked and the spending of real money. In theory, any decoration can have been acquired from the GTN for credits. And, as I said earlier, there's also no inherent link between any particular purchase of a decoration for CC (whether from packs or directly) and the unlocking of a decoration, since any decorations acquired for CC can be sold. As soon as an item's stackable, it becomes identical to every other item of that kind as far as the game's concerned. This leaves Bioware with precisely zero ways to assign a real monetary value based on CCs to anyone's decoration collection. And that leaves precisely no basis for any compensation.

 

Don't get me wrong: I'd benefit hugely from the compensation you suggest, since I intentionally transferred characters to duplicate my decorations across multiple servers. But Bioware would have no way of distinguishing between me and someone who paid tens of thousands of CC to unlock the same decorations on multiple servers, and thus no reasonable criteria for giving the compensation that you suggest. It's not going to happen.

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There is no inherent link between any particular decoration that a particular person has unlocked and the spending of real money. In theory, any decoration can have been acquired from the GTN for credits. And, as I said earlier, there's also no inherent link between any particular purchase of a decoration for CC (whether from packs or directly) and the unlocking of a decoration, since any decorations acquired for CC can be sold. As soon as an item's stackable, it becomes identical to every other item of that kind as far as the game's concerned. This leaves Bioware with precisely zero ways to assign a real monetary value based on CCs to anyone's decoration collection. And that leaves precisely no basis for any compensation.

 

Don't get me wrong: I'd benefit hugely from the compensation you suggest, since I intentionally transferred characters to duplicate my decorations across multiple servers. But Bioware would have no way of distinguishing between me and someone who paid tens of thousands of CC to unlock the same decorations on multiple servers, and thus no reasonable criteria for giving the compensation that you suggest. It's not going to happen.

Again, violation of consumer rights. Doesn't matter if it doesn't happen, it's still violates consumer rights and consumer protection laws. They should've thought this through. Purchasing items/goods and not receiving them violates federal consumer protection laws. It's clearly what will happen here from what they stated how the merges will happen between legacies.

Edited by Renata_Roselli
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Are you happy that they duplicated everything now?

 

No, because some people will stay ahead of everyone permanently now, and those that obtained prestige like it should and also the decorations like they were meant to will no longer be able to catch up at all, good going Biofail, worst company in the MMO market by far.

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All they really need to do is cap the Prestige from decorations to the max count.

If you have 2997/999 decorations, you should only get Prestige credit for the first 999.

That wouldn't fix the fact that someone with 300/999 now has 900/999 items, but at least people could catch up with hard work.

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They should just remove all duped decorations and strongholds cause from the start people earned them single handedly and not just been given hundreds of millions to billions of free decorations. This was the final nail for basically everyone that loved strongholds great going Biofail.
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