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Meatyka's Avatar

06.06.2019 , 03:58 PM | #1
I'm posting here as I've recently come back after a long hiatus. Apologies if this isn't the right board but I can't see a customer service section.
Bought some coins, decided to buy two armor sets. This was 4 days ago, on the 02/06/2019.

One of these sets I equipped immediatly, the other I left in my bag.
I'll hold my hands up and admit fault, I deleted the other set to clear up bag space thinking it had already been added to my collection. As not only did I purchase them I had to claim them. Didn't think there were any further steps needed to claim what I bought.

Today I realised they were not in my collection so I opened up a ticket. They admitted they can see what I had bougth and that I had deleted the items but flat out refused to restore the armor set or even provide me with one as it was too long ago.

Is this really the best customer service they can provide? Am I missing something here? I've spent money to obtain a virtual item that I cannot have. Granted I messed up but are they really telling me there is nothing that can be done? Because that seems hard to believe. Surely seeing that I have paid for something that I do not have isn't the way to go?

I would like to apologise for my rant as I imagine many people will start to flame me saying its myself fault. Yes, I've already been over that but my point is about the customer service and what they can do.

The reply I had from the service rep:

"My name is ******** and Iíve replied to your ticket in-game, youíll find the answer below too.

We would like to tell you that, one would need to equip the complete set on the character at once and only then the set could be unlocked in the collections.
We checked and found that it was Chaotic Force-Master's armor set that you purchased for 1440 cartel coins and deleted the armor set after making the purchase and you may not have equipped it on the character and thus it did not unlock in collections.
We did check for possible options, however the set could not be restored either, as it is out of restoration period.
We hope you understand and we will really appreciate your patience and co-operation with us."