So I submit a ticket regarding not being able to finish Ashara Zavros' quest chain. I specifically pointed out that there is a dialog indicator over her portrait but she won't actually speak when I return to my ship.

This is the response I get

Greetings Osryri,

My name is Maridee, one of the specialists from Star Wars ™: The Old Republic™ Customer Service. I hope you are doing well so far. Thanks for contacting us to report the issue you have encountered with unable to speak with your companion Ashara.

I'm sorry to know that you are not able to finish the romance scene with Ashara. After doing some research in the logs, It seems that you haven't notice a small indicator found at the top of your companion's picture. There will be a small icon indicating she wants to speak with you. You will need to aboard your ship and that's the time you can continue the cut romance scene with Ashara.

I haven't noticed a small indicator? You mean like the one I mentioned in my ticket. At this point, I doubt they are even reading my tickets.

Did you reboot?

Or did you try restarting your modem? Unplug it, count to 100 and plug it back in...that always seems to work too.

I find that if it's not something they have a pre-set answer/solution for, but something that requires them to actually think instead of copypaste from their answer sheet, they come up with the most ludicrous of responses, which seem increase in crazy-factor exponentially depending on how much more information you give them.

I find that there are three options to improve your success in such a situation.

1. Leave out any but the most important information. A single line being best, so the others cannot confuse them.

2. Link to forum thread on the topic and claim CS fixed the issue for people there. In my experience they won't understand the forum thread anyway, assuming they ever open them, but linking to the forum seems to suddenly provide better results, even when their subsequent reasoning is just more gibberish (which it probably will be).

3. Disregard CS and find a solution yourself. This is sadly the most effective method of dealing with situations that CS doesn't have listed on their answer sheet.

If it looks like I do not think very highly of swtor CS.... well.. then you're not wrong.

I hope it works out for you.

Did you reboot?

Of course, I've rebooted several times. This has been going on for a while now. That wasn't that point though. I told them that there was a dialog indicator in the ticket and their answer was that I didn't notice the indicator.

Or did you try restarting your modem? Unplug it, count to 100 and plug it back in...that always seems to work too.

LOL I do not miss the days of needing a modem.

Small question for OP: exactly how did you return to your ship? Get to the hangar and enter your ship by foot.

Cause i wouldn't be surprised the if quest didn't update if you fast travel to it.

Also, unless it's restricted to the ship, try going in a cantina to trigger that dialogue.

The fix is if the companion mission defiance is in the mission log and its info is blank (bug) it needs to be dropped.

Once the mission is dropped Ashara will be able to speak again.

Unless the CS person logs into that person account to look at the mission details all they will see is that the mission is active and dialogue indicator is there and going to the ship is meant to trigger the next step.

Or did you try restarting your modem? Unplug it, count to 100 and plug it back in...that always seems to work too.

TUX, our new and old generations will not stand to do such things as rebooting and doing real work. This is supposed to be the land of the lazy, remember?

/Sarcasm lol:p

Hope the Op got his issue fixed.

I find that if it's not something they have a pre-set answer/solution for, but something that requires them to actually think instead of copypaste from their answer sheet, they come up with the most ludicrous of responses, which seem increase in crazy-factor exponentially depending on how much more information you give them.

But this is not just SWTOR/BW CS. Support personnel in general use scripts and predefined solutions. I am not defending it because I hate it too (heck when I WAS a CS phone support employee I refused to use the script and canned answers), but after more than 20 years of having to deal with it, I have accepted it as a fact. And when a support person breaks that mold and actually listens/reads what I am asking and gives me a response that is in fact useful...I am pleasantly surprised .

Or did you try restarting your modem? Unplug it, count to 100 and plug it back in...that always seems to work too.

There was a span of time in my 56K days when that would have been absolutely impossible as written, since I had a PCI card modem inside my computer.

There was a span of time in my 56K days when that would have been absolutely impossible as written, since I had a PCI card modem inside my computer.

HA! I installed many of those cards...would have never remembered it without you bringing it up lol.

But this is not just SWTOR/BW CS. Support personnel in general use scripts and predefined solutions. I am not defending it because I hate it too (heck when I WAS a CS phone support employee I refused to use the script and canned answers), but after more than 20 years of having to deal with it, I have accepted it as a fact. And when a support person breaks that mold and actually listens/reads what I am asking and gives me a response that is in fact useful...I am pleasantly surprised .

Outsourced CS was horrible with scripting tricks in the dial-up days. Companies would have contracts based on "calls handled" not problems solved. This means that if a very common problem had 4 solutions it would go like this:

1. Have them try Solution 1 (1% chance of fix) and call back if it doesn't work.
   
2. Have them try Solution 2 (1% chance of fix) and call back if it doesn't work.
   
3. Have them try Solution 3 (3% chance of fix) and call back if it doesn't work.
   
4. Have them try Solution 4 (95% chance of fix) and call back if it doesn't work.
   

This way the outsourced company is payed for handling up to 4 calls regarding 1 problem.

LOL I do not miss the days of needing a modem.

How do you get internet if you do not have a Modem? Most if not all home services use modems. DSL Modem or Cable modem. There are some instances where you have an external antenna on your house and a router inside somewhere in which case the router would be the device needed to be restarted, but for most folks a modem is still required.