Galetho Posted June 13, 2018 Share Posted June 13, 2018 (edited) Got one of my cartel purchases now, though still missing one of them. My ledger shows both, but the balance only counted one of them for some reason. Clarification, it was the 1050 that i bought two of, and both are on the ledger, but the balance only shows the sum for one. Edited June 13, 2018 by Galetho Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 I subsribed 45 mins ago still my status is preferred in the game but im subscribed in the site.Make sure you logged completely out of the game then restart the launcher and log back in. I checked your account and it shows you are subscribed, so you should be good to go. Keith--- Link to comment Share on other sites More sharing options...
pumsket Posted June 13, 2018 Share Posted June 13, 2018 I redeemed 3 cartel coins codes (all 2400) last week and haven't seen any trace of them, nothing in my ledger even though when I redeemed them it said it was succesful. Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 Follow up! Glad to see some of you posting up that you've received your coins! For everyone who had the issue with purchased Cartel Coins, those have now been granted to your account. We're still reviewing all other transactions involving Cartel Coins and if we discover anything missing, we'll grant those additional coins. Just to be clear, this issue affected some players who purchased coins last Thursday the 7th of June and Friday the 8th of June, 2018. What happened was a change in our communications with our commerce system. Once we realized what was happening, we rolled back the change. What took time was identifying who purchased the Coins AND did not receive them. For everyone who submitted an email or a ticket this morning, please verify that you have received your coins. If you did receive them, please close the ticket and if you sent in an email, let us know if all is well or not. Thanks, Keith--- Link to comment Share on other sites More sharing options...
pumsket Posted June 13, 2018 Share Posted June 13, 2018 Follow up! Glad to see some of you posting up that you've received your coins! For everyone who had the issue with purchased Cartel Coins, those have now been granted to your account. We're still reviewing all other transactions involving Cartel Coins and if we discover anything missing, we'll grant those additional coins. Just to be clear, this issue affected some players who purchased coins last Thursday the 7th of June and Friday the 8th of June, 2018. What happened was a change in our communications with our commerce system. Once we realized what was happening, we rolled back the change. What took time was identifying who purchased the Coins AND did not receive them. For everyone who submitted an email or a ticket this morning, please verify that you have received your coins. If you did receive them, please close the ticket and if you sent in an email, let us know if all is well or not. Thanks, Keith--- I redeemed codes from cards I bought on the 9th instead of directly buying them and I still haven't received them. Does this have anything to do with why I might have not received them yet? Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 I redeemed codes from cards I bought on the 9th instead of directly buying them and I still haven't received them. Does this have anything to do with why I might have not received them yet?Just email Community Support communitysupport@swtor.com the codes from Amazon and we'll get that resolved for you. Keith--- Link to comment Share on other sites More sharing options...
SoenaValon Posted June 13, 2018 Share Posted June 13, 2018 I bought parts on 08 and 09 via paysafecard. I emailed Community Support communitysupport@swtor.com at 5:23 pm today. And not yet received my coins. Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 I bought parts on 08 and 09 via paysafecard. I emailed Community Support communitysupport@swtor.com at 5:23 pm today. And not yet received my coins.That's very likely as each request has to be reviewed. And, we're receiving much more than anticipated. For everyone submitting a request for assistance, and to speed up the investigation, please include your Account/Display Name, the amount of Coins purchased, what day you made the purchase, where you made it (e.g., our website or Amazon), and include the Amazon code(s) you used. That'll help a lot! Thanks, --Keith- Link to comment Share on other sites More sharing options...
DarkZeroBane Posted June 13, 2018 Share Posted June 13, 2018 I received my coins just an update. Link to comment Share on other sites More sharing options...
AarenJ Posted June 13, 2018 Share Posted June 13, 2018 (edited) I still haven't received my coins, I've sent an email and submitted an in-game ticket. Edited June 13, 2018 by AarenJ Link to comment Share on other sites More sharing options...
SoenaValon Posted June 13, 2018 Share Posted June 13, 2018 I just forgot my display name and where I bought the parts. Thank you for the information and your help, Keith. Link to comment Share on other sites More sharing options...
Balibel Posted June 13, 2018 Share Posted June 13, 2018 (edited) not received my cartel coins. When will it come? I sent an email where we have indicated. I still have to wait how long? Edited June 13, 2018 by Balibel Link to comment Share on other sites More sharing options...
Calwred Posted June 13, 2018 Share Posted June 13, 2018 06/13/2018 In Game Reward 5500 5609 06/13/2018 In Game Reward 1050 1159 06/13/2018 Friends Referral Subscriber Grant 100 109 06/10/2018 In Game Purchase -50 9 I made a 5500 cc purchase on Friday afternoon about 5:30 pm, I received the 1050 that I bought right after it, ty and the referral amount I got from nightraider on the EA answers site, but I am still waiting on the 5500 cc coins I purchased, they are in the log, but not in game, Also someone has a problem with adding according to log 1159+5500=5609, shouldn't it be 6659. Display name is calwred Link to comment Share on other sites More sharing options...
Calwred Posted June 13, 2018 Share Posted June 13, 2018 ok the rest of the CC coins finally pooped in, and all is here. Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 06/13/2018 In Game Reward 5500 5609 06/13/2018 In Game Reward 1050 1159 06/13/2018 Friends Referral Subscriber Grant 100 109 06/10/2018 In Game Purchase -50 9 I made a 5500 cc purchase on Friday afternoon about 5:30 pm, I received the 1050 that I bought right after it, ty and the referral amount I got from nightraider on the EA answers site, but I am still waiting on the 5500 cc coins I purchased, they are in the log, but not in game, Also someone has a problem with adding according to log 1159+5500=5609, shouldn't it be 6659. Display name is calwredI didn't think you'd notice that we gave you the 5,500 Cartel Coins and immediately took them away. Seriously, we regranted the 5,500 coins so you should be good to go now. Keith--- Link to comment Share on other sites More sharing options...
Syllvannes Posted June 13, 2018 Share Posted June 13, 2018 (edited) Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses. Any chance my plea could be answered here? Edited June 13, 2018 by Syllvannes Link to comment Share on other sites More sharing options...
CaptianFordo Posted June 13, 2018 Share Posted June 13, 2018 Bless da frick up. Got me coins and transferred my character. You made me happy now. Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses. Any chance my plea could be answered here? It appears the 2,400 was recently granted to your account. You should be all set now. Keith--- Link to comment Share on other sites More sharing options...
Syllvannes Posted June 13, 2018 Share Posted June 13, 2018 It appears the 2,400 was recently granted to your account. You should be all set now. Keith--- Thank you lord Keith! Link to comment Share on other sites More sharing options...
sjonesa Posted June 13, 2018 Share Posted June 13, 2018 I have not received the 14,500 cc that I purchased on the website on the 8th of June. I added a new CS ticket today, with the transaction number from my bank showing it was charged from SWTOR on June 8th. The coins I bought on June 10th and 12th, I did receive. But NOT the ones from June 8th. Link to comment Share on other sites More sharing options...
LadyTokemi Posted June 13, 2018 Share Posted June 13, 2018 I still have not received any of my 3150 cartel coins I purchased tho I did get my Monthly sub amount but still this is not cool almost a week now sense this mess happened. Link to comment Share on other sites More sharing options...
Zadama Posted June 13, 2018 Share Posted June 13, 2018 I've still not received the 2400 cartel coins that I purchased on the 7th at 11:45. I have sent an email and written a ticket in-game, but haven't gotten a response yet. Any chance you may be able to help me out, please? Link to comment Share on other sites More sharing options...
LadyTokemi Posted June 13, 2018 Share Posted June 13, 2018 (edited) I've still not received the 2400 cartel coins that I purchased on the 7th at 11:45. I have sent an email and written a ticket in-game, but haven't gotten a response yet. Any chance you may be able to help me out, please? I sent in three tickets and talked to them twice on the phone sense this went down and all you get from them on the phone is please wait 24 hours we are aware of the problem and working on it. Thats all you get nothing more its a waist of time seems like they are slowly trying to fix it. Edited June 13, 2018 by LadyTokemi misspelled words Link to comment Share on other sites More sharing options...
sjonesa Posted June 13, 2018 Share Posted June 13, 2018 Thank you Keith. I just received the 14,500 cc from the June 8th purchase. I've not received all the ones I purchased in the last week. Thanks Link to comment Share on other sites More sharing options...
Dev Post KeithKanneg Posted June 13, 2018 Dev Post Share Posted June 13, 2018 I still have not received any of my 3150 cartel coins I purchased tho I did get my Monthly sub amount but still this is not cool almost a week now sense this mess happened.Please make sure to send an email to Community Support with all the details I requested earlier. It'll help us resolve the issue for you. Thanks, Keith Link to comment Share on other sites More sharing options...
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