JidaiDerriphan Posted January 8, 2013 Share Posted January 8, 2013 Just curious as to why Harbinger had a rollback? When the game launched and there were valor exploiters that was a perfect reason for a rollback and one never happened, so just curious why we had one now? Link to comment Share on other sites More sharing options...
Tommot Posted January 8, 2013 Share Posted January 8, 2013 Ouch. Sorry to hear that. Glad I haven't played at all today. Link to comment Share on other sites More sharing options...
LogicalPremise Posted January 8, 2013 Share Posted January 8, 2013 It's worse than that: - if you bought anything off the Cartel market, your packs / items are now gone, but so are your coins - WZ wins and comms rolled back - GTN transactions just gone - inventory in mail transit just seems to be vanished. I eagerly await someone to explain to me why BW is such a good company and we should be thankful for this kind of service. As one frustrated Harbinger person put it , Bioware is more like Malware at this point. Link to comment Share on other sites More sharing options...
---Katsumoto--- Posted January 8, 2013 Share Posted January 8, 2013 Yup, same problem here. I purchased a Trailblazer chest piece for my sniper, as I like the new look of it. Server got rolled back, now the item is missing from inventory and there are no longer any Trailblazer chest pieces on the GTN at all. It's like they all just vanished. Link to comment Share on other sites More sharing options...
Athena-Nike Posted January 8, 2013 Share Posted January 8, 2013 Yay more bull**** for Harby players to deal with Link to comment Share on other sites More sharing options...
ZionHalcyon Posted January 8, 2013 Share Posted January 8, 2013 Yep, I noticed that. I had sent my Nihilus helm in the mail and its nowhere to be found now Link to comment Share on other sites More sharing options...
KrystalMethot Posted January 8, 2013 Share Posted January 8, 2013 All my collector edition items even got rolled back but were remailed to me along with my Founder title, taun taun, fireworks and party Jawa. But i had to reset my UI lost a valor level and an actual level... normlay i dont' complain about issues and chaulk it up to it being an MMO... but this is just stupid and does defainlty need some sort of response. Link to comment Share on other sites More sharing options...
SlimsPicken Posted January 8, 2013 Share Posted January 8, 2013 All my collector edition items even got rolled back but were remailed to me along with my Founder title, taun taun, fireworks and party Jawa. But i had to reset my UI lost a valor level and an actual level... normlay i dont' complain about issues and chaulk it up to it being an MMO... but this is just stupid and does defainlty need some sort of response. This happened to me last week... on ALL of my characters, 12 50s and 4 40ish... thats a lot of hotbar resetting. I will be extremely *********** pissed off if I have to spend another 15 minutes per login to fix all my hotbars ...after just *********** doing it on each character I wanted to play last week. EA is only concerned with making money, and if their game is playable is of secondary concern apparently. I get huge lag spikes, mail issues, inspect issues, now hotbar resets, its nearly unplayable. Someone really needs to go to EAs upper management who makes all the business decisions for this game and start handing out punches to the face. Because those cigarrettes really could use one. Link to comment Share on other sites More sharing options...
LogicalPremise Posted January 8, 2013 Share Posted January 8, 2013 I'd really like a clear explanation of why there was a rollback in the first place, and how I am going to get my money back. I'll still be extremely pissed since I'd opened my packs and was happy with what I got, as I doubt I'll get that lucky twice, so it's a complete net loss, but at the very least I expect my Cartel Coins back. Link to comment Share on other sites More sharing options...
JovethGonzalez Posted January 8, 2013 Share Posted January 8, 2013 (edited) Hi everyone, unfortunately, due to the Harbinger issue from this morning that caused the server to come down, players on this server experienced a minor rollback. Most of your items, credits, and Cartel Coins should have been returned in some way. However, if you feel that your credits, Cartel Coins, or items are still missing, please contact customer support. Please be sure to check your cartel ledger to confirm that your coins, in fact, did not return automatically. Apologies for the inconvenience. Edited January 8, 2013 by JovethGonzalez Link to comment Share on other sites More sharing options...
JidaiDerriphan Posted January 8, 2013 Author Share Posted January 8, 2013 For me everything I had was left the same, but the things that were newly earned as of today (comms, cash, etc) are gone, any hope in ever seeing those again? Link to comment Share on other sites More sharing options...
sausage Posted January 8, 2013 Share Posted January 8, 2013 Hi everyone, unfortunately, due to the Harbinger issue from this morning that caused the server to come down, players on this server experienced a minor rollback. Most of your items, credits, and Cartel Coins should have been returned in some way. However, if you feel that your credits, Cartel Coins, or items are still missing, please contact customer support. Apologies for the inconvenience. Could you rephrase "Most of your items, credits, and Cartel Coins should have been returned in some way"? Do you mean the items from the time we spent after the servers came up until before the rollback? I lost a Rakata chest, columi pants for the companion, the daily BH comm group finder reward and Rakghoul Conflicts. I want it back. Link to comment Share on other sites More sharing options...
Xenith Posted January 8, 2013 Share Posted January 8, 2013 Hi everyone, unfortunately, due to the Harbinger issue from this morning that caused the server to come down, players on this server experienced a minor rollback. Most of your items, credits, and Cartel Coins should have been returned in some way. However, if you feel that your credits, Cartel Coins, or items are still missing, please contact customer support. Apologies for the inconvenience. Apparently they do feel that way. Wow. Someone probably got fired at BW and said, "screw y'all, take this!" then ran to their desk and rolled back Harbinger. Link to comment Share on other sites More sharing options...
Xenith Posted January 8, 2013 Share Posted January 8, 2013 Could you rephrase "Most of your items, credits, and Cartel Coins should have been returned in some way"? Do you mean the items from the time we spent after the servers came up until before the rollback? I lost a Rakata chest, columi pants for the companion, the daily BH comm group finder reward and Rakghoul Conflicts. I want it back. He just said contact customer support. This is not the customer support you're looking for my friend. Link to comment Share on other sites More sharing options...
LogicalPremise Posted January 8, 2013 Share Posted January 8, 2013 Hi everyone, unfortunately, due to the Harbinger issue from this morning that caused the server to come down, players on this server experienced a minor rollback. Most of your items, credits, and Cartel Coins should have been returned in some way. However, if you feel that your credits, Cartel Coins, or items are still missing, please contact customer support. Apologies for the inconvenience. I already put a ticket in and nothing happened -- am I supposed to call? Link to comment Share on other sites More sharing options...
Athena-Nike Posted January 8, 2013 Share Posted January 8, 2013 I don't care about the lost items (didn't get any back and I'm not holding my breath CS will get them to me ever), I care about the wasted hour or progress. Didnt say they would give us our progress back, my heroic quests I finished and class stories I finished that got reset... Link to comment Share on other sites More sharing options...
GalaxyStrong Posted January 8, 2013 Share Posted January 8, 2013 Hi everyone, unfortunately, due to the Harbinger issue from this morning that caused the server to come down, players on this server experienced a minor rollback. Most of your items, credits, and Cartel Coins should have been returned in some way. However, if you feel that your credits, Cartel Coins, or items are still missing, please contact customer support. Apologies for the inconvenience. How far did we get rolled back? 24 hours 48 hours 96 hours? Please respond to this questions, I really want to know. Link to comment Share on other sites More sharing options...
WillCaedes Posted January 8, 2013 Share Posted January 8, 2013 *comes in Singing* Better Business Bureau~ Oh better Business Bureau, have I got a story for youuuuu~ It starts with a tale of bad customer service and ends with some poor folks getting shafted over services they paid foorrrrrr~ Though I am not a Harbinger player, I completely understand your alls pain. I hope your alls matter gets resolved quickly and efficently, however as many of you have stated "I'm not holding my breath.." ...well, again that just goes to show how much faith people have in Biofail at this point. Link to comment Share on other sites More sharing options...
JovethGonzalez Posted January 8, 2013 Share Posted January 8, 2013 I already put a ticket in and nothing happened -- am I supposed to call? Submit an in-game ticket and CS will get back to you as soon as they can! Link to comment Share on other sites More sharing options...
GalaxyStrong Posted January 8, 2013 Share Posted January 8, 2013 Submit an in-game ticket and CS will get back to you as soon as they can! How far did we get rolled back? 24 hours 48 hours 96 hours? Please respond to this questions, I really want to know Link to comment Share on other sites More sharing options...
sausage Posted January 8, 2013 Share Posted January 8, 2013 How far did we get rolled back? 24 hours 48 hours 96 hours? Please respond to this questions, I really want to know A little more than an hour. Link to comment Share on other sites More sharing options...
LogicalPremise Posted January 8, 2013 Share Posted January 8, 2013 Any chance on getting a coherent explanation of WHY the server was rolled back? This only seems to happen to us. There is never a warning, never any sort of compensation for the time and effort or rare drops lost, and never any reason given as to why it happens. And it's been over 3 hours since I filed my in-game ticket. I'm disinclined to purchase anything from the Cartel Store again at this rate. Link to comment Share on other sites More sharing options...
LoneRegulator Posted January 8, 2013 Share Posted January 8, 2013 I already put a ticket in and nothing happened -- am I supposed to call? Good luck calling. They don't have a phone number. Link to comment Share on other sites More sharing options...
Capt_Beers Posted January 8, 2013 Share Posted January 8, 2013 How far did we get rolled back? 24 hours 48 hours 96 hours? Please respond to this questions, I really want to know All the way. Link to comment Share on other sites More sharing options...
funkiestj Posted January 8, 2013 Share Posted January 8, 2013 (edited) Could you rephrase "Most of your items, credits, and Cartel Coins should have been returned in some way"? Do you mean the items from the time we spent after the servers came up until before the rollback? I lost a Rakata chest, columi pants for the companion, the daily BH comm group finder reward and Rakghoul Conflicts. I want it back. Sorry, I'm sure your claim is legit, I just couldn't help myself. When I saw your post I thought to myself: "I lost a rakata chest piece too! And some dreadguard leggings for Nadia (whom I've slept with). Yeah, yeah ..." Edited January 8, 2013 by funkiestj Link to comment Share on other sites More sharing options...
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