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Justmeeeeeee's Avatar

05.02.2017 , 01:51 PM | #301
Bioware are an absolute joke when it comes to running this game!
They are absolutely horrible they schedule a maintenance which was
supposed to be from 5:00 AM to 9:00 AM PST

It is now 1:35 PM MST (12:35 PST) and I still can't log into the game!

Hey everyone!

We will be taking the servers offline on Tuesday, May 2nd in order to apply
Game Update 5.2.1. The website will also be unavailable during this time.

DATE: 2 May 2017
TIME: 5:00AM - 9:00AM PDT (1200 - 1600 GMT)
VERSION: 5.2.1

Patch Notes will be available on Monday, here.

Thank you for your patience as we maintain Star Wars™: The Old Republic™!


Then they extend the maintenance by an hour after that
because they can't get the patch to go out to all the players
and some people were not getting the patch.

Then next the login servers are not reachable and all of a sudden
now they are claiming that there is some kind of a connection issue to their
datacenter and can't even manage to give any kind of time frame for
repairs what so ever.

As a trained Network Admin myself who has worked on
mission critical systems if I had this kind of incompetency
I would be immediately fired.

Bioware has absolutely no idea what they are doing
or how to properly run these servers.

This is absolutely unaccusable and is some of the
absolute worst customer service that I have ever
seen by a company.

Bioware can't even seem to manage to get
an update on a timeframe on this issue and
the mean time all of their paying customers
like myself can't even connect in and play the

Absolutely horrible service really give me one
good reason why I should stay with SWTOR
at this point if this is how things are going
to be.

I am extremely disappointed at this point
as to how this patch have gone on May 2 2017
(Patch 5.2.1)

Now it is about 2:00 PM MST (1:00 PM PST) and the
servers are back up and you can download the patch
but the actual game servers are offline.

I hope we are going to get compensation for this

This is absolutely unacceptable the way that this whole
patch has been handled.