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EricMusco
04.08.2019 , 08:14 AM | #8 This is the last staff post in this thread.  
Quote: Originally Posted by michaelcshow View Post
Here is the response I received:
https://imgur.com/BbjjiMI

If I wrote such an unprofessional appearing response to a customer I wouldn't have a job.

I deliberately left out the support rep's name as I don't name names, but if this is the standard of a response it should be internally addressed.
Appreciate the heads up on this, I will pass it on to the team. If you ever see anything like this in the future please send me that information directly.

Thanks.

-eric
Eric Musco | Community Manager
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