We understand your frustrations with this bug and its impact on gameplay, and it is right at the top of the list of things we're looking into. Unfortunately, I still don't have any status change for you - we are still looking into it, but there is currently no ETA for a fix.
As soon as I hear anything, I will let you all know.
Thanks for the update. It's good to know that the issue isn't being ignored.
That said, we have been going for several weeks now with little to no word on a bug with what some of us consider to be a major feature (perhaps even the main feature). So, while the acknowledgement is appreciated, I don't think I'm alone in thinking that it could have come a little sooner.
With that out of the way, thanks again for the update and please do keep us up to speed with the issue. I know for a fact that many of us would like to know when a fix is on it's way as soon as Bioware does.