We are continuing to investigate reports of players who are unable to login to certain characters. We understand the frustrations that these issues can cause and we're working on getting this resolved as quickly as possible.
To help us look into this, there's some steps we'd like you to take and some information that we'd like you to provide below.
If you have a character that is affected by this please attempt to log into the character that’s having the issue and wait at least 10 minutes for the character to log in – even if the cog stops spinning.
If you are able to login:
- How long did it take?
- Where were you when you logged in? (Planet/Area)
If you were not able to login;
- How long did you wait?
- Which server are you characters located on?
- Are all your characters affected?
Thanks for your patience thus far.
How long did you wait? Over 30 minutes before I gave up.
Which server are your characters located on? Pot5
Are all your characters affected? Yes
I'm able to select my character, but it gets stuck at around 50% and stops loading.