I imagine your ticket is in a queue. Until they get to it I suppose it will stay there. Length of time? Dependent on said queue. You are no more (or less) important than anyone else. You'll just have to wait.
Never said I was more important than anyone, I want to know how long it takes for a response to a ticket now.
I've heard it can take up to an hour, like it was in the subscriber only days. I've also heard of people never getting their tickets replied to either. And as it's my main character I would like to level it.