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03.18.2014 , 02:01 PM | #11 This is the last staff post in this thread.  

Thanks for reporting this to us.

To help us look into this issue, please can you provide us with the following information:
  • The operating system that you're using and the version.
  • The launcher version (Bottom left corner under the Cog)
  • Region
  • Copy of your launcher logs.
In a default installation these files can be found here:
  • 64bit: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
  • 32bit: C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
Example file name: launcher_20111122.Log

Please use this style when posting: [spoiler]content of log[/spoiler]

Thanks for your patience.
Bronholz | BioWare Customer Service Forum Support