Sir, I just want to say thank you for taking the time to explain how your process is working. The only regret is that I wish this was posted the day before you guys opened the servers. I suspect that you would have had a lot less grief and nerd rage. I, for one, appreciate your efforts. Thank you again.
I hope if Bioware learns one lesson here it is that you should communicate clearly with your customers. I know they are busy, but a little communication up front can go a long way.