I agree, but there are those here that purposely hang around the customer service booth, eavesdropping on everyone's complaint, and getting involved in the discussion because they like to argue.
And despite what people "are supposed" to do, they will do whatever they are allowed to do. You, or I, or any other player here cannot change that. Only forum moderators can. If they aren't deleting these posts that rile you up, then they must not be all that concerned about them, and you shouldn't either. It's just the sound of discontent. If you don't like that sound, distance yourself from it. (/ignore is your friend)
As far as "important threads" getting lost, that is the fault of people who would rather comment on the incendiary posts rather than the constructive ones. A complainer can only be a complainer if he/she has an audience.
This, we can agree on.