For a game that focuses on story content (which is about your character) i think its ridiculous they charge cartel coins to customize your character.
they don't charge for customization, they charge for someone to go back on their decision for their character and decide to change it. Back when this game began you made the character the way you wanted and that was it. If you did not like it then you had to delete your character and remake from scratch. Charging for recustomization is fair, you had your chance to make it the way you wanted for free, and quite frankly it is a luxury, a useless cosmetic change, and you can do without it honestly.