I'm not even really sure if I'm angry or just disappointed. Probably a mixture of both.
This will most definately make me sound like some self-entitled, condescending *****, but I somehow feel that, after having been a subscriber of this game since launch and having put a four-digit-number of cash on the Cartel Market register, loyalty counts for nothing in this game. I'm guessing the people in charge of this game just don't care, or they simply lack the ressources to do anything in that regard.
Again, probably makes me sound like a self-entitled whiner, but that is how I'm beginning to feel after two years.
I'm sorry, but you are correct. You know that they do not view you any differently than any other customer, right? It does not matter what you, personally, have spent on the game. What you spend is for your enjoyment.