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Brusim
09.17.2013 , 03:33 AM | #11
It's unbelievable how customer service continues to disappoint me even when I think they can't disappoint anymore ...

This is their response to my ticket, they didn't even read my description so it's entirely not applicable. For scripted answers like this one they don't need actual people supporting, a program would be able to do it with much less cost.

"We are sorry that you have encountered an issue with your mission, however please be advised that we currently only offer support for class story missions.

We would kindly ask you to try the steps outlined below to resolve your issue, if the mission is still in your mission log. Unfortunately if you have abandoned the mission, we cannot provide assistance.

If your mission is located within a story area or flashpoint, please try leaving the phase by either:

• Walking out of the Phased Zone via the Portal Entrance (Green Gate)
• Reset the Phase by right clicking on your portrait and selecting reset phase /reset local phase.
• Using your Quick Travel ability to a Bind Point.
• Using your Emergency Fleet Pass.

You can determine if your character is within a story area or flashpoint as there will be a small gold bar on your screen with a character name on it. If you are on your own, this will display your character's name. By default this is located near the top center of your screen, if you have modified your UI you may have moved it. If the bar shows a character name which is not your own, please leave the instance and then reset it following the instructions above. Once you have reset the instance, re-enter, ensuring that you are the first person to enter (this will ensure that you are the “owner” of the instance, and your name will appear on the small gold bar).

Please be aware that you will not be able to successfully reset your mission when inside your personal ship or your hangar at a Spaceport, as these are considered story areas.

Once you have left the story area, please open up your Mission Log (you can do this by pressing the mission icon on your main menu bar or by pressing the Mission Log key, [L] by default) and then highlight the mission you need to reset and click on the reset button.

If this does not help fix your mission problem, or the mission is not located within a story phase or flashpoint, please try resetting the mission and then attempting it again.

Thank you for your patience and understanding, and we apologize for any inconvenience this issue may have caused.


Galactic Support is our specialty…
"

Is it really??? In my opinion it's just getting worse by the minute.
Do or not do, there is no try!