How about fixing the issue where those of us that have paid can't access our main toons for three days now? I'd rather you focus on that than sucking up to those that don't want to spend more money getting a "damaged product". You are rapidly making paid customers look elsewhere for their gaming entertainment (and you don't even seem to care).
You realize it was probably a different department than the developers that decided to give the expansion to subscribers, right? So while they could be working on that someone else can give out an expansion for free.