Why does it matter? Are you going to help them fix it?
Why crush a mans dreams huh? I mean come on, it makes sense from a customer service/satisfaction view to tell us whats going on, if its a huge huge problem and seems like it will take hours and hours to fix, i'm not even bothering to stick around. But if its small like the servers are off sync by 2 seconds I could stick around and wait for them to resolve that issue.