Could you implement some pop out customization options? Ability to change text font and size. Color wheel for text and background color. An option to turn off the pop out background and just display the information.
My group had a few issues with the client on Styrak and Thrasher group members were not registered or incorrect data. Other than a few issues my group really enjoys this parser and will continue to use.
The Pop Outs currently have size adjustments which increase/decrease the font size and they also have opacity adjustments which increase/decrease the background visibility.
If you are ever curious about what something does hover over it. I have tried to add tool tip text to every control that is not clear from its onscreen text.