Answering questions and working to fix class issues are two things different things, will you be working with the representatives to fix class issues and imbalances ?
The goal of the program is to allow a chance for each Representative to start a dialog about what is considered their classes top 3 issues with developers. I know sometimes Classes can feel ignored and this will allow a very direct dialog.
Will this guarantee changes are made to classes? Absolutely not, and I do not want to have that expectation in place. I can guarantee you though that our Combat team is very excited about this program to help get feedback directly from the players about each class. They will certainly use these top 3s to help inform future Class balance decisions.
-eric