Um, what? That doesn't make any sense. So sometimes you are unable to provide answers which is why it may appear you are remaining quiet, but Class Reps will solve that problem? They will magically make you able to provide answers?
and sometimes even when you provide answers, the community feels the question they tried to ask is ignored so Class Reps will solve that problem? They will magically change your answers so that it addresses the question they originally asked?
Dude, that makes absolutely no sense whatsoever and I can't believe you actually wrote that and posted it for the public to see. You are USING, yes using, the class reps to be secretaries and organize all the class questions so you don't have to read through forum posts. The community team has been a disaster since the game launched. Recently posting within 24 hours of 2.2.2 that the patch was planned to be delayed a day because of 4th of July because you forgot to let us know what was already planned how long in advance?
Class reps solve these problems because they can tell the devs the real
issues. Scanning over pages and pages of poorly-worded posts is, quite frankly, a waste of time. Even if they took the time to do that, they still wouldn't necessarily come up with the biggest issues. The forum-using community is not equally balanced between PvP and PvE, and it is not equally balanced between the classes, the advanced classes, or the individual specs. Save your judgement until you can actually comprehend the mentality behind the decision. Until you care enough to even try.