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06.05.2013 , 02:53 PM | #5756
Quote: Originally Posted by JenHarkness View Post
Thanks for the detailed information, this is exactly what we need!

I talked to the platform and web folks, and what's happening is that failed transfers are being interpreted as permanent failures that can't be retried. In the case of character counts, that's invalid, since you should be able to free up slots on the destination server or buy an additional character slot and retry the transfer successfully.

With the next code publish we're going to fix that behavior, but in the short term, we're going to start cleaning up failures occasionally so that you can retry the failed transfer. Just be sure to check that there is space available on the destination before you retry, or you'll get stuck again until the next cleanup! : )
Yep, after double-checking I had room for the transfer, I've just successfully transferred the ex-locked character to it's destination server. Cheers for the quick response and awesome communication about these errors too!