View Single Post

EricMusco's Avatar


EricMusco
05.23.2013 , 04:04 PM | #363 Click here to go to the next staff post in this thread. Next  
Your reports have been fully investigated and I wanted to pass on what we discovered, and what happened as a result. As some of you are aware there were some exploits which were introduced with Game Update 2.1 around Color Crystals and Collections. These exploits were fixed with Update 2.1.0b. We take exploits in our game very seriously and we had been working to action players who had used those exploits. Yesterday was our Terms of Service team doing exactly that.

What occurred, and what you folks reported, is that there was a small subset of players who were incorrectly caught in this tracking and subsequently actioned. Just to give you a bit of perspective, there were less than 150 people in total who were incorrectly actioned as a part of what happened yesterday. If you were one of those players who had not been exploiting and were wrongly flagged, you should have already been contacted by CS as of reading this message. If this is what occurred to you I cannot express how sorry we are. We are going through great lengths internally to avoid situations like this happening in the future.

If you have not had your suspension reversed and you feel this was in error, please contact swtoraccountdisputes@bioware.com and they will be able to look into the issue further. We apologize for any inconvenience this has caused, again if you were affected you should have already been contacted and if not please email the address listed above.

-eric

Eric Musco | Community Manager
Follow us on Twitter @SWTOR | Like us on Facebook
[Contact Us] [Rules of Conduct] [F.A.Q.]